Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Tuition Reimbursement
Training and Development
Employee assistance program
Job Description
Signature Aviation is the world leader in private aviation services, operating over 225 locations globally and employing nearly 6,000 aviation professionals. Known for its commitment to exceptional guest experiences, Signature Aviation is a certified Great Place to Work and continuously strives to redefine private air travel through a focus on safety, convenience, and hospitality. The company provides extensive benefits and programs supporting employee well-being and professional growth, and it is active in community initiatives, including supporting veterans and nurturing future aviation talents. Located at premier private terminals, Signature Aviation’s diverse team delivers service excellence that makes every guest’s visit memorable... Show More
Job Requirements
- High school diploma or GED
- One year of customer experience-related work preferred
- Must have a valid state driver’s license
- Minimum age of 18 years
- Ability to pass criminal and motor vehicle background checks
- Ability to pass drug test
- Must meet airport background check requirements for security badge
- Must be insurable under company insurance policies
- Legal authorization to work in the jurisdiction
- Ability to follow directives from management
- Preferred ability to drive both standard and automatic vehicles
Job Qualifications
- High School Diploma or General Education Degree (GED)
- At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred
- Must possess a valid state driver’s license
- Minimum of 18 years of age
- Ability to pass company background checks including criminal and motor vehicle, drug tests, meet airport background check requirements and maintain an airport security badge
- Must be legally authorized to work in the jurisdiction of employment
- Ability to exercise good judgement and follow supervisor or management directives
- Ability to drive standard and automatic transmission vehicles is preferred
- Excellent guest service skills with an energetic, outgoing, and guest-focused personality
- Clear communication in English orally and in writing
- Ability to read and understand safety rules, operating instructions and procedure manuals
- Ability to perform simple arithmetic including addition, subtraction, multiplication, division, percentages and fractions
- Ability to use telephone, fax, radio, email, or text messaging to communicate with guests, crew, team members, or emergency personnel
- Ability to analyze and make informed decisions in a fast-paced environment
- Excellent interpersonal skills for teamwork and guest service
- Strong multitasking skills maintaining attention to detail
- Ability to use computers and learn company software
Job Duties
- Meet and greet guests and crews as they arrive at the facility and provide warm, friendly greetings while escorting them to entrances, aircraft, or vehicles
- Collaborate effectively with team members, guests, and other visitors to ensure prompt and correct handling of services professionally
- Receive, dispatch, and process guest purchases and fuel transactions accurately
- Provide concierge services such as arranging hotel reservations, ground transportation, rental cars, catering, and customs appointments
- Manage guest and crew inquiries, resolve requests, handle billing disputes, and address concerns efficiently
- Maintain knowledge of Signature’s facilities, services, website, surrounding areas, and guest frequently asked information
- Monitor flight arrivals and departures, coordinate aircraft services with the Airside Experience Team, and ensure requested aircraft amenities are fulfilled
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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