Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
flexible spending accounts
Life insurance
Disability insurance
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Paid Maternity Leave
Tuition Reimbursement
Training and Development
Employee assistance program
Job Description
Signature Aviation is the world’s largest global network of private aviation terminals, operating over 225 locations worldwide. As a premier hospitality organization, Signature Aviation is dedicated to delivering safe, convenient, and elevated experiences to guests across the private air travel sector. Recognized as a certified Great Place to Work™, the company values its nearly 6,000-strong team of aviation professionals and enthusiasts, prioritizing their well-being and professional development. Signature Aviation is committed not only to excellence in service but also to giving back to communities, empowering future aviation professionals, and supporting veterans. From comprehensive health benefits to robust employee support programs,... Show More
Job Requirements
- High school diploma or general education degree (GED)
- One year of customer experience-related work preferred
- Valid state driver’s license
- Minimum age of 18 years
- Ability to pass criminal and motor vehicle background checks
- Ability to pass drug tests and meet airport background check requirements
- Legal authorization to work in the jurisdiction of employment
- Ability to exercise good judgment and follow directions
- Ability to drive standard and automatic vehicles preferred
Job Qualifications
- High school diploma or general education degree (GED)
- At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred
- Must possess a valid state driver’s license
- Minimum of 18 years of age
- Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company’s applicable insurance policies
- Must be legally authorized to work in the jurisdiction of employment
- Must be able to exercise good judgment and follow directions/directives from supervisor/management
- Ability to drive standard and automatic transmission vehicles is preferred
Job Duties
- Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles
- Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner
- Accurately receive, dispatch, and completely process guest purchases and fuel transactions in accordance with Company procedures
- Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested
- Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns in an efficient and effective manner
- Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by guests
- Monitor arriving and departing flights and communicate with aircraft to coordinate services and assign to the Airside Experience Team
- Maintain and stock amenities in guest areas and ensure that lobby, pilot facing spaces, and restrooms are clean and free of debris
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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