Marriott International, Inc logo

Guest Experience Specialist

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.50 - $17.00
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Work Schedule

Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Career development opportunities
Paid holidays

Job Description

Courtyard by Marriott Baltimore Hunt Valley is part of the globally recognized Marriott International brand, known for its dedication to providing superior hospitality experiences to travelers. Situated in Hunt Valley, Maryland, this hotel caters primarily to business travelers, offering a comfortable and convenient environment designed for productivity and relaxation. Marriott International stands out in the hospitality industry for its commitment to quality, innovation, and creating memorable stays for guests across its vast portfolio of distinctive hotel brands. The Courtyard brand especially emphasizes enhanced guest experiences catering to the needs of business travelers, blending comfort with functional amenities and thoughtful services.... Show More

Job Requirements

  • high school diploma or GED equivalent
  • ability to work at least two overnight shifts per week
  • completion of overnight night audit training
  • physical ability to stand, sit, or walk for extended periods
  • capability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds
  • adherence to company policies and confidentiality requirements

Job Qualifications

  • high school diploma or GED equivalent
  • no prior related work experience required
  • no supervisory experience required
  • ability to complete overnight night audit training
  • strong communication skills
  • guest-focused mindset
  • ability to work a flexible schedule including overnight shifts

Job Duties

  • complete overnight night audit training
  • work at least two overnight shifts per week
  • deliver a wide range of services guiding guests through their stay
  • process operational needs
  • address guest requests
  • complete reports
  • deliver quality meals
  • share highlights of the local area
  • maintain professional uniform and communication
  • create a safe workplace
  • follow company policies and procedures
  • maintain confidentiality
  • protect company assets
  • stand, sit, or walk for extended periods
  • move, lift, carry, push, pull, and place objects weighing up to 25 pounds
  • bend, twist, pull, and stoop as needed

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Job Qualifications

Experience

No experience required

Job Location

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