Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Career development opportunities
team environment
Employee assistance program
Job Description
ASM Global is a leading venue and event management company renowned for delivering world-class entertainment experiences across a variety of venues including arenas, stadiums, theaters, and convention centers. With a commitment to excellence and innovation, ASM Global creates dynamic environments where unforgettable events take place, and exceptional guest experiences are paramount. Employing a diverse team dedicated to safe, welcoming, and memorable event atmospheres, ASM Global proudly serves communities and clients with professionalism and a passion for entertainment.\n\nThe Guest Experience Representative is a pivotal role within ASM Global, focused on creating positive, engaging, and safe environments for every guest from entry... Show More
Job Requirements
- High school diploma or GED
- Minimum age of 18 years
- Previous experience in customer service or related fields preferred
- Ability to work extended, irregular hours including nights, weekends, and holidays
- Strong communication and interpersonal skills
- Ability to stand and walk for long periods
- Capability to lift up to 30 lbs
- Flexibility to adapt to changing work environments
- Basic knowledge of English language
- Dependability and punctuality
- Ability to work both independently and collaboratively
- Positive attitude and professional appearance
- Ability to follow instructions
- Must be able to work across all ASM Global venues.
Job Qualifications
- Must be at least 18 years old
- Must be dependable, punctual, and flexible with scheduling including nights, weekends, and holidays
- Ability to stay calm and courteous under pressure in a fast-paced environment
- Positive, friendly attitude with neat appearance
- Must work well with others
- Must speak and understand English
- High School Diploma or GED
- Experience in customer service, hospitality, or entertainment venue preferred
- Ability to work independently with minimal supervision
- Guest first mindset
- Customer service excellence with friendly and professional attitude
- Strong interpersonal and communication skills
- Maintain grooming and dress code standards
- Teamwork skills
- Problem-solving ability
- Ability to multitask
- Attention to detail.
Job Duties
- Report to manager, coordinator and supervisor in appropriate uniform to attend pre-event briefings
- Welcome guests with a warm smile, eye contact, and positive, energetic attitude
- Conduct 5-minute zone checks of assigned positions and report any hazards or items requiring attention
- Have thorough knowledge of venue layout, policies, and event timelines to assist guests and answer inquiries
- Anticipate guest needs and proactively offer assistance
- Assist with accessibility services including wheelchair escorts
- Support crowd control efforts by guiding traffic to keep areas clear
- Use radio communication to report guest or event needs
- Report suspicious activity or safety concerns promptly
- Monitor guest behavior to ensure compliance with venue policies and code of conduct
- Handle guest concerns or complaints professionally and escalate when necessary
- Respond to guest questions with empathy and solutions-oriented mindset
- Collaborate with supervisors to resolve seating issues or relocations
- Follow all safety standards, company and department policies
- Operate equipment such as ticket scanners
- Be knowledgeable of emergency procedures and assist during evacuations or incidents
- Work collaboratively with team members and other departments to provide seamless guest experiences
- Maintain professionalism with guests, clients, and colleagues
- Ensure cleanliness and organization of assigned areas
- Adapt flexibly to changing situations
- Maintain regular attendance and the ability to work all ASM Global venues
- Perform other duties as assigned.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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