Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.75 - $29.70
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
JW Marriott Washington DC, located at 1331 Pennsylvania Avenue NW, Washington, District of Columbia, is a distinguished luxury hotel that is part of Marriott International's prestigious portfolio. Known for its commitment to delivering exceptional hospitality experiences, JW Marriott offers a blend of elegance, comfort, and outstanding service to travelers and guests from around the world. As a prominent establishment in the nation’s capital, JW Marriott Washington DC seamlessly integrates luxury with personalized guest services in a vibrant city setting. The hotel’s dedication to innovation and quality has earned it a reputation as a preferred destination for guests seeking sophistication and... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- no related work experience required
- no supervisory experience required
- ability to stand, sit, or walk for extended periods
- ability to move, lift, carry, push, pull, or place objects up to 10 pounds
- excellent communication skills
- ability to use computers and point of sale systems
- adherence to company policies and safety procedures
- ability to maintain confidentiality
- professional appearance and conduct
Job Qualifications
- High school diploma or G.E.D. equivalent
- no related work experience required
- no supervisory experience required
- excellent communication skills
- ability to use computers and point of sale systems
- ability to stand, sit, or walk for extended periods
- able to lift or move objects up to 10 pounds
- strong customer service orientation
- ability to work well within a team
- professional appearance and demeanor
Job Duties
- Organize, confirm, process, and conduct all guest check-ins and check-outs
- manage room reservations, requests, changes, and cancellations
- secure payment and verify billing accuracy
- activate and file room keys
- process guest requests and relay messages
- print contingency lists for emergency preparedness
- identify and explain room features to guests
- provide directions and information about amenities, services, and local attractions
- follow up on outstanding requests or issues and ensure they are resolved
- run and review daily reports and logs
- complete designated cashier and closing reports
- handle wake-up call requests and deliver messages
- count and secure bank funds at beginning and end of shifts
- process payment adjustments, paid-outs, and miscellaneous charges
- respond to special guest requests and ensure satisfaction
- review shift logs and document pertinent information
- notify security of guest reports of theft
- operate telephone switchboard and manage guest calls
- advise guests of messages and deliver them if required
- log guest requests or issues and coordinate with appropriate departments
- assist guests with internet access
- follow company policies, safety, and security procedures
- maintain professional appearance and confidentiality
- welcome guests and anticipate service needs
- support team goals and maintain quality standards
- read and verify information
- perform other job duties as requested
Job Qualifications
Experience
No experience required
Job Location
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