Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.03
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible work schedule
Employee assistance program
Tuition Reimbursement
Job Description
The Hillsborough County Aviation Authority (HCAA) operates Tampa International Airport, a premier public transportation hub in Tampa, Florida. Known for its commitment to excellence and customer satisfaction, Tampa International Airport serves millions of passengers annually, facilitating efficient air travel with a focus on safety, innovation, and community engagement. HCAA prides itself on delivering exceptional services and creating a welcoming environment for all guests, tenants, and visitors. As a dynamic and forward-thinking organization, it emphasizes workforce excellence, operational integrity, and continuous improvement to maintain its reputation as a leading airport authority.
The Guest Experience Representative (GER) role at Tampa International Air... Show More
The Guest Experience Representative (GER) role at Tampa International Air... Show More
Job Requirements
- High school diploma or equivalent
- Two years experience in customer service
- Or equivalent combination of education, training, and experience
- Must possess a valid Florida driver license
Job Qualifications
- High school diploma or equivalent
- Two years experience in customer service
- Or equivalent combination of education, training, and experience
- Must possess a valid Florida driver license
Job Duties
- Provides direction and assistance to incoming international passengers in the Federal Inspection Station, formulating detailed reports on significant observations for the Aviation Authority staff
- Follows up on reported operational issues, ensuring timely resolutions and that problems have been corrected effectively
- Offers information and assistance to airport guests regarding facility usage, available services, local attractions, and flight information
- Conducts educational walking and bus tours of the airport terminal and airfield for schools, groups, and community organizations, enhancing public knowledge and engagement
- Monitors escalators, elevators, shuttle cars, and the monorail system for accidents and outages, reporting incidents immediately and taking appropriate action when necessary
- Responds to emergency situations, taking operational direction from leadership as needed to ensure public safety and effective crisis management
- Provides VIP tours as necessary, ensuring a personalized and exceptional experience for high-profile guests
- Represents the Authority at school fairs, festivals, and community events, maintaining a booth or display to provide literature and promotional items
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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