Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $18.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Omni Amelia Island Resort & Spa is a prestigious luxury resort located along 3.5 miles of pristine beach and scenic marshlands. Known for its breathtaking oceanfront accommodations, the resort offers a host of world-class amenities including championship golf courses, full-service spa facilities, multiple outdoor pools, diverse and upscale dining options, and plenty of family-friendly activities. This resort is part of the larger Omni Hotels & Resorts group, which is revered for its commitment to exceptional service, employee development, and maintaining a culture of respect, gratitude, and empowerment. Omni Amelia Island Resort & Spa presents a dynamic and exciting work environment... Show More
Job Requirements
- high school diploma or equivalent
- minimum of two years of experience in hospitality sales reservations guest services or revenue-focused roles preferably within a full-service or resort environment
- demonstrated ability to generate revenue through consultative selling upselling and proactive guest engagement
- strong verbal and written communication skills with the ability to confidently interact with guests leaders and cross-functional teams
- customer-focused mindset with a genuine commitment to delivering elevated guest experiences
- ability to manage multiple priorities meet deadlines and maintain attention to detail in a fast-paced environment
- working knowledge of property management systems reservation platforms or similar booking systems ability to learn new systems quickly
- strong organizational skills with the ability to maintain accurate records detailed notes and reservation documentation
- comfortable working both independently and collaboratively in a team-oriented environment
- flexible availability including the ability to work weekends holidays and varied shifts based on resort operations
- prior experience supporting spa golf recreation or food and beverage operations preferred
- familiarity with luxury or upscale service standards preferred but not required
- bilingual skills are a plus
Job Qualifications
- high school diploma or equivalent
- minimum of two years of experience in hospitality sales reservations guest services or revenue-focused roles preferably within a full-service or resort environment
- demonstrated ability to generate revenue through consultative selling upselling and proactive guest engagement
- strong verbal and written communication skills with the ability to confidently interact with guests leaders and cross-functional teams
- customer-focused mindset with a genuine commitment to delivering elevated guest experiences
- ability to manage multiple priorities meet deadlines and maintain attention to detail in a fast-paced environment
- working knowledge of property management systems reservation platforms or similar booking systems ability to learn new systems quickly
- strong organizational skills with the ability to maintain accurate records detailed notes and reservation documentation
- comfortable working both independently and collaboratively in a team-oriented environment
- flexible availability including the ability to work weekends holidays and varied shifts based on resort operations
- prior experience supporting spa golf recreation or food and beverage operations preferred
- familiarity with luxury or upscale service standards preferred but not required
- bilingual skills are a plus
Job Duties
- maintain thorough knowledge of the property guest rooms package offerings and all resort amenities including spa services championship golf dining outlets recreational activities and curated guest experiences
- conduct outbound sales calls to guests with upcoming reservations to promote room upgrades experiential packages spa golf recreation and food and beverage offerings as applicable
- customize recommendations based on guest preferences length of stay and travel purpose to enhance guest satisfaction and maximize ancillary revenue
- upsell room types and resort packages in alignment with established revenue strategies and brand standards
- collaborate with the director of revenue management and senior property leadership to support and execute ancillary revenue strategies during identified need periods
- achieve monthly revenue goals as established for the position
- consistently deliver omni’s moments of service standards during all guest interactions
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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