Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Zachry Hospitality, headquartered in San Antonio, Texas, is a distinguished leader in hospitality asset management, development, and ownership. Renowned for its dedication to exceptional service tailored to the unique needs of each market and its guests, Zachry Hospitality has carved a niche in delivering outstanding experiences through its comprehensive expertise in hotel management, operations, and development. The company's approach is rooted in a culture of accountability, service, and family-like care for clients and team members alike, underscoring the core values that have driven its longstanding success. Zachry Hospitality embraces a philosophy that goes beyond business transactions; it fosters meaningful relationships... Show More
Job Requirements
- Minimum 2-4 years of supervisory or management experience in luxury hospitality (5-star or Forbes-rated preferred)
- Strong background in front office, guest relations, or guest experience operations
- Proven ability to handle sensitive guest situations with diplomacy and emotional intelligence
- Experience working overnight shifts in a leadership capacity preferred
Job Qualifications
- Minimum 2-4 years of supervisory or management experience in luxury hospitality (5-star or Forbes-rated preferred)
- Strong background in front office, guest relations, or guest experience operations
- Proven ability to handle sensitive guest situations with diplomacy and emotional intelligence
- Experience working overnight shifts in a leadership capacity preferred
Job Duties
- Serve as the primary point of contact for VIPs, repeat guests, and special-status guests during overnight hours
- Anticipate guest needs and proactively resolve concerns with poise, empathy, and discretion
- Handle escalated guest issues, service recovery, and compensation decisions in alignment with brand standards
- Ensure all guest interactions reflect refined, personalized, and anticipatory luxury service
- Oversee front desk, concierge, bell services, valet, security coordination, and overnight housekeeping/laundry operations as applicable
- Ensure smooth execution of overnight arrivals, departures, and in-house guest requests
- Monitor room inventory, upgrades, amenities, and special preferences for upcoming arrivals
- Conduct overnight property walks to ensure cleanliness, presentation, safety, and ambiance meet five-star standards
- Act as Manager on Duty (MOD) overnight, providing leadership, coaching, and real-time decision-making
- Supervise overnight team members, ensuring adherence to service standards, grooming, and brand etiquette
- Support training reinforcement and performance feedback for overnight staff
- Foster a calm, confident, and service-driven work environment during low-occupancy or high-pressure situations
- Ensure guest and employee safety by coordinating with security and responding to incidents or emergencies
- Maintain knowledge of emergency procedures and lead responses as required
- Complete incident reports, logbooks, and overnight operational summaries with accuracy and professionalism
- Ensure compliance with all brand policies, privacy standards, and local regulations
- Prepare detailed overnight reports for senior leadership and morning operations teams
- Communicate unresolved guest matters, maintenance issues, and VIP notes for follow-up
- Monitor overnight financial activity including cash handling, billing discrepancies, and audit coordination
- Perform any other duties as assigned by management
- Maintain a flexible work schedule including evenings, weekends, and holidays
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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