Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
health benefits
Dental Insurance
Vision Insurance
Individual retirement account
Commuter Benefits
Paid vacation
Paid sick leave
Job Description
Original X Productions (OGX) is a leading operator of unique location-based entertainment experiences with a global footprint. Renowned for producing captivating interactive environments such as The FRIENDS™ Experience and Hershey Super Sweet Adventure, OGX thrives at the intersection of entertainment, hospitality, and immersive guest engagement. As a dynamic company committed to delivering extraordinary moments to visitors worldwide, OGX combines creativity, strategic leadership, and operational excellence to shape memorable experiences that resonate deeply with fans and visitors alike.
Within this vibrant setting, OGX is seeking a Guest Experience Manager to lead and nurture its world-class Guest Services teams. This role ... Show More
Within this vibrant setting, OGX is seeking a Guest Experience Manager to lead and nurture its world-class Guest Services teams. This role ... Show More
Job Requirements
- 2+ years of leadership experience in the operation of a successful revenue-generating hospitality and/or leisure business
- Bachelor’s degree or equivalent experience
- Proven ability to work effectively as part of a fast-paced team
- Hands-on experience in the implementation and operation of attractions including cash management, guest services, and attraction operations
- Experience doing minor repair work and comfortable using basic hand and power tools
- Strategic thinker with strong conceptual skills
- Self-motivated
- Enthusiastic
- Flexible
- Adaptable
- Exceptional communication skills, both written and verbal
- Extremely organized and detail oriented
- Ability to multitask effectively
- Maintains composure under pressure
- Enjoys working in a fast-paced and fluid environment
- Ability to effectively interface with the public and handle emergency situations in a calm and authoritative manner
- Ability to work weekends and holidays
Job Qualifications
- Bachelor’s degree or equivalent experience
- 2+ years of leadership experience in the operation of a successful revenue-generating hospitality and/or leisure business
- Proven ability to work effectively as part of a fast-paced team
- Hands-on experience in the implementation and operation of attractions including cash management, guest services, and attraction operations
- Experience doing minor repair work and comfortable using basic hand and power tools
- Strategic thinker with strong conceptual skills, self-motivated, enthusiastic, flexible, and adaptable
- Exceptional communication skills, both written and verbal
- Extremely organized and detail oriented
- Ability to multitask effectively
- Maintains composure under pressure and enjoys working in a fast-paced and fluid environment
- Ability to effectively interface with the public and handle emergency situations in a calm and authoritative manner
- Ability to work weekends and holidays
Job Duties
- Implement guest experience policies, processes, procedures, and standards
- Assist in establishing basic personnel standards for the operations department
- Provide leadership and sound judgment to the operations team to the benefit of the company
- Be part of the MOD (Manager on Duty) rotation and oversee on-site day-to-day operations including ticketing, cash management, attraction operations, guest services, custodial services, security services, on-site marketing, and on-site groups and events
- Interface with other department managers and third-party managers to achieve strategic goals and objectives
- Host regular briefings and communication meetings with operations staff
- Ensure that costs are controlled and that results are analyzed regularly to highlight problem areas with immediate action taken
- Review and adjust operational budgets to ensure company profitability
- Regularly evaluate business processes according to organizational objectives and apply improvements
- Monitor third party operators to ensure they provide services consistent with company standards
- Assist in recruiting, interviewing, hiring, training, and developing a world-class guest experience team
- Actively participate in defining the team culture and incorporating it into the operation
- Develop, manage, and approve line schedules for all operations staff
- Formulate departmental policies and promote their implementation
- Establish insight and direction for risk management and safety standards
- Work on minor repairs of interactive and infrastructure onsite
- Log items that require specialized repair to schedule third party support
- Work with Venue Manager and any other appropriate project leads on a daily basis
- Any and all duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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