Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Life insurance
Disability Coverage
Paid Time Off
Paid holidays
wellness programs
Job Description
The Franklin Institute, located in Philadelphia, is the most visited museum in the Commonwealth of Pennsylvania. It is renowned as a leading institution dedicated to promoting science and technology education and literacy. With its mission to inspire and engage visitors through hands-on exhibits and innovative programming, the Institute cultivates curiosity, critical thinking, and an understanding of the vital role science plays in everyday life. The museum attracts a diverse audience ranging from families and school groups to tourists and science enthusiasts. It offers a dynamic and nurturing environment for both its visitors and employees, emphasizing teamwork, professional growth, and a... Show More
Job Requirements
- Bachelor's degree preferred or equivalent experience
- Minimum 3 to 5 years managing staff in sales and customer service
- Ability to stand and walk for long periods
- Ability to handle multiple tasks and make decisions in a busy environment
- Availability to work evenings, weekends, and holidays
- Strong interpersonal and communication skills
- Must be outgoing and positive in demeanor
Job Qualifications
- Bachelor's degree preferred
- Minimum of 3 to 5 years of experience managing staff in a sales and customer service setting
- Proven success operating within a high-volume ticketed venue or visitor facing organization
- Experience coaching, motivating, and monitoring staff members in a fun, energetic environment
- Strong problem-solving skills
- Excellent oral communication skills
- Outgoing, positive, and team-oriented personality
Job Duties
- Supervise all departmental staff members and assist with any job function when needed
- Successfully oversee the daily operating plan, including management of first aid and lost and found
- Create a fun, positive, inclusive team environment for all staff members
- Monitor departmental standards with a focus on delivering a world class visitor experience
- Manage and evaluate staff performance
- Responsible for staffing including recruiting, interviewing, hiring, and training
- Assist with customer service training and reward and recognition programs for all front line staff
- Assign and adjust staff members on the daily schedule to cover the museum based upon the days business pressures
- Establish a significant presence on the floor to ensure all areas are operating successfully and that the staff members are having fun
- Ensure the security of all revenue collected through the ticketing area by observing established theft deterrence measures
- Execute the daily box office cash out including verifying all vouchers and coupons
- Responsible for safe reconciliation and ordering operating funds as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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