Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $24.94
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
overtime pay
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company with over 30 years of expertise and more than $15 billion of assets under management. The company operates a global portfolio of more than 400 hotels spread across North America, Europe, the Caribbean, and Latin America. Since its inception, Highgate has been recognized as an innovator in the hospitality sector, with a comprehensive approach that spans the entire property lifecycle including planning, development, recapitalization, and disposition. Known for its forward-thinking strategies, Highgate manages a diverse array of lifestyle hotel brands, legacy brands, and independent hotels and resorts, all... Show More
Job Requirements
- High school diploma or equivalent
- At least 5 years of progressive experience in hotel or related field
- Supervisory experience required
- Proficient in Windows and company-approved software
- Valid driver's license
- Ability to work flexible hours including long and light shifts
- Physical ability to lift up to 20 pounds occasionally and 10 pounds frequently
- Strong communication and interpersonal skills
- Ability to multitask and prioritize
- Attend all required meetings and trainings
- Maintain personal appearance and grooming standards
- Comply with safety and operational policies
- Ability to solve problems and maintain confidentiality
- Reliable attendance and punctuality
- Effective team leadership and coaching skills
Job Qualifications
- At least 5 years of progressive experience in a hotel or related field
- or a 2-year college degree and 3 or more years of related experience
- or a 4-year college degree and at least 1 year of related experience
- Supervisory experience required
- Proficiency in Windows and company-approved spreadsheets and word processing
- Valid driver's license from applicable state
- Ability to work long and light hours as required
- Ability to lift up to 20 pounds occasionally and 10 pounds frequently
- Maintain a warm and friendly demeanor
- Effective verbal and written communication skills
- Ability to listen, understand, and clarify concerns
- Ability to multitask and prioritize departmental functions
- Attend required meetings and trainings
- Participate in M.O.D. coverage as needed
- Maintain regular attendance and personal grooming standards
- Comply with Highgate hotel standards for safety and efficiency
- Identify problems and implement solutions
- Ability to handle problems effectively
- Ability to understand and evaluate complex information
- Maintain confidentiality of information
Job Duties
- Respond to all guests' requests, problems, complaints and/or accidents in an attentive, courteous and efficient manner
- Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s
- Carry a cell phone at all times
- Prepare and conduct all Guest Services interviews and follow hiring procedures
- Develop employee morale and ensure training of Guest Services personnel
- Maximize room revenue and occupancy through daily review and analysis
- Attend daily and monthly Rooms Merchandizing meetings
- Participate in required M.O.D. program as scheduled
- Review staff worked hours for payroll and submit to Accounting
- Prepare employee schedules based on business forecast and budget guidelines
- Ensure no-show revenue is maximized via accurate billing
- Maintain purchase order and invoice accounting procedures
- Complete timely reports on wage progress and productivity
- Promote open communication with managers and other departments
- Work closely with Accounting on follow-up items
- Operate Front Office computer system including report generation
- Monitor proper operation of the P.B.X. console
- Ensure staff greet and welcome guests
- Implement all Highgate Hotel policies and house rules
- Ensure sign off of all service standards by Guest Services staff
- Assist in revenue and occupancy forecasting
- Manage message, package, and mail delivery
- Maintain communication with Housekeeping, Reservations, and Credit Manager
- Use radios efficiently and enforce proper etiquette
- Coordinate implementation of Highgate's service philosophy
- Ensure accurate cash handling
- Enforce credit policies
- Guarantee staff are attentive and courteous
- Manage lost and found procedures
- Maintain key control system
- Participate in monthly team meetings
- Focus Guest Services on service and audit scores
- Monitor VIP guests and special requests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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