Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $80,000.00 - $85,000.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health benefits including medical
Dental benefits
vision benefits
Individual retirement account
Commuter Benefits
Paid vacation
Paid sick leave
Job Description
Original X Productions (OGX) is a globally recognized operator of location-based entertainment experiences, renowned for delivering immersive and captivating attractions such as The FRIENDSTM Experience, Hershey Super Sweet Adventure, and Harry Potter - Magic at Play. OGX specializes in creating interactive environments that engage diverse audiences, combining innovative storytelling with high-quality production standards. As a leader in the entertainment industry, the company is committed to fostering memorable experiences that delight guests of all ages, making it a highly respected name in experiential entertainment.
The role of Guest Experience Manager at The FRIENDSTM Experience in Las Vegas offers an exciting op... Show More
The role of Guest Experience Manager at The FRIENDSTM Experience in Las Vegas offers an exciting op... Show More
Job Requirements
- 2+ years of leadership experience in hospitality or leisure business operation
- Bachelor’s degree or equivalent experience
- Proven ability to work effectively as part of a fast-paced team
- Hands-on experience in the implementation and operation of attractions including cash management, guest services, and attraction operations
- Strategic thinker with strong conceptual skills
- Self-motivated
- Enthusiastic
- Flexible and adaptable
- Exceptional communication skills both written and verbal
- Extremely organized and detail oriented
- Ability to multitask effectively
- Maintains composure under pressure
- Enjoys working in a fast-paced and fluid environment
- Ability to effectively interface with the public
- Ability to handle emergency situations calmly and authoritatively
- Ability to work weekends and holidays
Job Qualifications
- Bachelor’s degree or equivalent experience
- Proven ability to work effectively as part of a fast-paced team
- Hands-on experience in attractions operation including cash management and guest services
- Strategic thinker with strong conceptual skills
- Self-motivated, enthusiastic, flexible, and adaptable
- Exceptional communication skills both written and verbal
- Extremely organized and detail oriented
- Ability to multitask effectively
- Maintains composure under pressure
- Ability to interface effectively with the public and handle emergency situations calmly and authoritatively
Job Duties
- Implement guest experience policies, processes, procedures, and standards
- Assist in establishing basic personnel standards for the operations department
- Provide leadership and sound judgment to the operations team
- Be part of the Manager on Duty rotation
- Oversee on-site day-to-day operations including ticketing, cash management, attraction operations, guest services, custodial services, security services, on-site marketing, and on-site groups and events
- Interface with other department managers and third-party managers to achieve strategic goals and objectives
- Host regular briefings and communication meetings with operations staff
- Ensure costs are controlled and results analyzed regularly
- Review and adjust operational budgets to ensure profitability
- Regularly evaluate business processes and apply improvements
- Monitor third party operators to ensure service standards
- Assist in recruiting, interviewing, hiring, training, and developing the guest experience team
- Actively participate in defining team culture and incorporating it into operations
- Develop, manage, and approve line schedules for operations staff
- Formulate and promote departmental policies
- Establish insight and direction for risk management and safety standards
- Work with Venue Manager and project leads on a daily basis
- Perform any assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: