Guest Experience Manager - Landmark Credit Union Live
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
team events
Job Description
Live Nation Entertainment is the world’s leading live entertainment company, composed of several global market leaders including Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster stands as the global leader in event ticketing, selling over 620 million tickets annually and serving approximately 10,000 clients worldwide. Live Nation Concerts promotes more than 50,000 events each year for nearly 7,000 artists across more than 40 countries, solidifying its position as the largest provider of live entertainment worldwide. Live Nation Media & Sponsorship leverages these businesses to create strategic music marketing programs that connect over 1,200 sponsors with 145 million... Show More
Job Requirements
- Ability to lift 30 lbs using proper lifting techniques
- Constant physical activity including walking, climbing stairs, lifting, and carrying equipment
- Flexible with a one team mentality
- Passionate and motivated with a heart for service
- Strong organizational and multitasking abilities
- Excellent interpersonal and communication skills
- Experience coordinating employee engagement and recognition programs
- Understanding of guest service standards and training facilitation
Job Qualifications
- Proficient computer skills including Microsoft Office Suite and CANVA
- Strong communication skills including public speaking and meeting facilitation
- Demonstrated problem-solving skills with creative solutions
- 1-3 years plus of relevant work experience in a comparable role
- Ability to maintain composure and organization in a fast-paced and noisy environment
- Positive outlook with a commitment to team mentality and service excellence
Job Duties
- Plan, coordinate, and implement employee engagement processes and activities including newsletters and information sheets
- Manage the upkeep and vibe of the employee break area incorporating show-day care elements
- Administer the employee recognition program and foster a unified team culture
- Lead and facilitate service-focused employee training systems in collaboration with venue leaders
- Develop and execute fan experience initiatives such as service recovery and surprise elements
- Complete and manage day-of-show and post-show reports, analyze service data to create improvement plans
- Identify and act on process improvement opportunities to reduce event day hassles
- Manage special projects related to guest-facing or employee programs
- Collaborate regularly with the venue team, regional leaders, and experience managers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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