Hotel Daphne

Guest Experience Manager - Hotel Daphne

Job Overview

briefcase

Employment Type

Full-time
clock

Work Schedule

Standard Hours
diamond

Benefits

Free room nights
discounted room rates
Free parking
Paid Time Off
Retail Discounts

Job Description

Hotel Daphne is a unique boutique hotel located in the heart of Houston Heights, offering a 49-room sanctuary inspired by utopian ideals, clandestine neighborhood clubs, determined women, and a passion for diverse art forms. Opening its doors in winter 2025, Hotel Daphne invites both travelers and locals to experience a blend of the familiar and the far out in a welcoming, stylish setting. The hotel boasts an all-day restaurant, a vibrant lobby bar, and an intimate event space, emphasizing a personalized experience that matches the vibrant culture of the neighborhood.

As a new addition to the hospitality scene, Ho... Show More

Job Requirements

  • Experience in hotel rooms management
  • Excellent communication skills in English
  • Ability to interact with diverse populations
  • Proficiency in Microsoft Word and Excel
  • Strong organizational capabilities
  • Ability to remain calm under pressure
  • Must be able to sit, stand, and squat frequently
  • Commitment to punctual and regular attendance in accordance with ADA and related standards

Job Qualifications

  • Calm under pressure and quick to resolve issues
  • Demonstrated ability to effectively interact with and care for people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • Progressive hotel rooms management experience preferred
  • Service oriented style with professional presentation skills
  • High energy, entrepreneurial spirit, motivational leader, detail oriented, effective communicator, ability to improve the bottom line
  • Clear concise written and verbal communication skills in English
  • Proficient in Microsoft Word and Excel
  • Excellent organizational, interpersonal, and administrative skills

Job Duties

  • Oversee all front desk operations with leadership and integrity
  • Train, coach, and inspire team members to exceed Hyatt service standards
  • Develop short- and long-term plans to support both daily operations and long-term goals
  • Manage scheduling, budgeting, and labor planning to meet performance targets
  • Respond to guest needs with a proactive, solution-driven approach
  • Foster strong communication and collaboration with Housekeeping and other departments
  • Stay informed on hotel promotions, packages, and rates, and ensure your team is as well
  • Handle guest feedback thoughtfully and take action to ensure satisfaction

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

Loading...
We didn't receive the exact location for this job posting,
please contact the employer.