Guest Experience Manager ("Gerente de Experiencia del Huésped")

Chula Vista, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Career advancement opportunities

Job Description

Azul Hospitality is a distinguished hotel management company dedicated to providing exceptional guest experiences and operational excellence across its portfolio of hotels. Known for its commitment to quality service and a hospitable environment, Azul Hospitality invests in employee development and fosters a culture of professionalism and teamwork. The company values integrity, customer satisfaction, and continuous improvement, making it a preferred employer in the hotel industry. With a dynamic and guest-focused approach, Azul Hospitality ensures that every stay is memorable through attention to detail and the efficient management of hotel services.

The position of Guest Experience Manager at Azul Hospit... Show More

Job Requirements

High school diploma or equivalent
Three to five years of management experience
Experience with front desk operations
Excellent verbal and written communication skills
Strong leadership capabilities
Detail oriented
Basic computer skills
Valid driver’s license
Ability to lift up to 45 lbs
Ability to stand or walk up to 4 hours
Maintain a neat and professional appearance
Compliance with hotel grooming and attendance policies

Job Qualifications

High school diploma or equivalent
Bachelor’s degree or equivalent education preferred
Three to five years of management experience in hotel operations
Experience with front desk operations
Knowledge of loyalty programs and brand standards
Strong verbal and written communication skills
Excellent leadership and customer relations skills
Detail oriented with outstanding organizational and communication skills
Basic computer skills including Windows OS and MS Office
Knowledge of property management systems (PMS) and point of sale (POS) systems
Ability to work independently and self-driven
Strong analytical and issue resolution skills
Valid driver’s license

Job Duties

Display a professional and approachable demeanor consistently
Possess strong verbal and written communication skills to effectively engage with employees and guests in a friendly and service-oriented manner
Demonstrate active listening skills in addressing concerns raised by individuals
Prioritize tasks and manage department functions efficiently to meet deadlines
Interact with guests and employees in a courteous and attentive manner
Attend all mandatory hotel meetings and training sessions
Provide coverage as needed for Manager on Duty shifts
Establish up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Follow hotel policies and procedures to ensure a safe and productive environment
Proactively identify and resolve issues to enhance productivity
Responsible for budget goals regarding the sub revenue categories within the department
Responsible for new-hire and ongoing training
Ensure efficient guest registration, check-out and telephone service
Ensure that all staff duties are completed in accordance with established policy and procedure
Responsible for the hiring process of new staff members, the preparation of Staff Member Transaction Forms, performance appraisals, and any Staff Service forms as appropriate
Review current day’s expected occupancy and check all VIP, special requests
Handle problems effectively by anticipating, identifying, and solving issues
Analyze information from various sources to achieve desired outcomes
Safeguard the confidentiality of sensitive information
Perform all other duties assigned by managers and supervisors

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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