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Job Overview
Employment Type
Temporary
Compensation
Hourly
Range $17.25 - $19.50
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Paid Time Off
travel allowance
Health Insurance
Performance bonus
flexible schedule
Professional development opportunities
Job Description
About the Employer: The hiring establishment is a key organizer involved in the hospitality and guest experience management for one of the 16 host cities for the FIFA World Cup 2026, one of the most prestigious international sporting events. This organization specializes in delivering world-class hospitality programs and experiences aligned with FIFA brand standards and local hospitality tiers, catering to global and local diverse audiences. It operates in a dynamic, high-profile environment focused on exceptional guest service, seamless event execution, and premium hospitality experiences across various hospitality venues such as stadiums, indoor lounges, and FIFA pavilions. As part of this... Show More
Job Requirements
- Minimum 5 years of experience in VIP hospitality across major sporting events
- Proven project management skills
- Proven ability to conceptualize and deliver large scale projects with multiple workstreams
- Experience working in the cross functional environment
- Experience working in multi-venue or international events
- Strong collaboration and communication abilities
- Fluent in English
- Spanish and/or French are a strong asset
- Willingness to travel across the USA, Mexico, and Canada
- Fixed term position
- Non regular working hours
- Willingness to work on weekends and national holidays
Job Qualifications
- Minimum 5 years of experience in VIP hospitality across major sporting events
- Proven project management skills
- Proven ability to conceptualize and deliver large scale projects with multiple workstreams
- Experience working in the cross functional environment
- Experience working in multi-venue or international events
- Strong collaboration and communication abilities
- Fluent in English
- Spanish and/or French are a strong asset
- Willingness to travel across the USA, Mexico, and Canada
Job Duties
- Support On Location Venue Manager and VP Guest Experience with delivery of the overall Hospitality Program at the assigned venue
- Manage selected Guest Experience vendors and all hired Guest Experience staff
- Align guest experience and guest journey with FIFA brand standards and On Location’s hospitality tiers across global and local audiences
- Oversee the execution of hospitality services at the assigned stadium, including indoor lounges and FIFA pavilion
- Deliver access control system at assigned venue
- Ensure all functions are synchronized around key journey milestones and guest experience standards
- Ensure successful implementation of the gifting program
- Support with delivery and distribution of the staff uniforms program
- Ensure that all hospitality spaces are ready for match operations
- Secure successful implementation of the entertainment program across the stadium
- Develop post-match communication plans, feedback collection, and tactics to convert guests into repeat customers
- Manage assigned Guest Experience stadium staff
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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