Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
wellness programs
Job Description
The Boca Raton Resort & Club is a luxury resort nestled in the heart of South Florida, known for its exceptional service, elegant accommodations, and a wide array of amenities designed to create unforgettable guest experiences. The resort is a sprawling oceanfront property offering lavish rooms, world-class dining, recreational activities, and a vibrant social scene, all wrapped in an atmosphere of refined sophistication. As a longstanding icon in the hospitality industry, The Boca Raton Resort & Club prides itself on its commitment to excellence, holding prestigious ratings including Forbes 5 Star standards, which exemplify its focus on delivering unparalleled quality... Show More
Job Requirements
- High school diploma or equivalent
- previous work experience in high pace operations
- previous work experience in a luxury environment preferred
- high proficiency in computer software such as computer programs, apps, and websites preferred
- ability to speak and write in English
- must demonstrate intensive customer focus and reliability
- maintain a well-groomed presentation
- ability to lift up to 50 lbs and frequently lift and carry objects up to 25 lbs
- ability to walk or stand for significant periods
- must have strong verbal and written communication skills
- ability to multitask and plan ahead
- capable of de-escalating guest complaints
- participate in hiring processes
- able to complete performance reviews and coaching
- maintain professional relationships with vendors
Job Qualifications
- High school diploma or equivalent
- previous experience in high pace operations
- experience in a luxury environment preferred
- proficiency in computer software, apps, and websites preferred
- ability to speak and write in English
- intensive customer focus
- reliability
- well-groomed presentation
- ability to use technology for internet search
- strong communication skills including with associates outside department
- ability to establish and maintain interpersonal relationships
- leadership skills to oversee and manage others
- comprehensive knowledge of the resort and South Florida to support guest experience
Job Duties
- Work in tandem with the entire hotel operations team to create an exceptional arrival and departure experience
- oversee the house car program as well as the guest driving program
- interact with guests and members in the discovery center face to face, by phone or online in meeting their informational and servicing needs
- maintain comprehensive local knowledge of the social scene, cultural scene, special events, etc. for South Florida and keep it current
- ensure the discovery center is a welcoming place, embracing guest contact and recognized as a center of knowledge and resourceful capabilities
- ensure the discovery team adheres to the Boca Raton and Forbes 5 Star standards for arrival and departure
- create weekly schedules and adjust staffing levels in accordance with labor standards
- train and manage performance of all team members
- resolve problems and de-escalate guest complaints
- communicate clearly with effective verbal and written English skills
- act as an ambassador of the resort assisting guests in the lobby and front drive and develop guest relationships
- maintain cleanliness of the front drive and lobby
- ensure team members have necessary tools and supplies
- organize and plan ahead to highlight operational challenges
- hold team accountable for time and attendance
- achieve Medallia goals for the bell/door team
- participate in hiring for departmental roles
- complete 90 day and annual reviews
- coach team members and issue progressive discipline
- develop local knowledge of team members
- maintain complete knowledge of resort features, restaurant concepts, room types, and amenities
- multitask in a high pace environment managing conversations, calls, emails, and bookings
- participate in member events to enhance communication and accessibility
- maintain professional relationships with outside vendors and restaurants
- perform other duties as assigned by management leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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