Job Overview
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
wellness programs
Job Description
Starwood Hotels is a prestigious luxury hotel brand management company recognized for its commitment to exceptional hospitality, eco-conscious design, and sustainable architecture. Founded in 2006 by Barry Sternlicht, the company is an affiliate of the global private investment firm Starwood Capital Group. Starwood Hotels cultivates an unparalleled blend of extraordinary comfort, stellar service, and a deep respect for the natural environment, catering to travelers who share a global consciousness and a desire to connect meaningfully with the places they visit. By integrating nature-inspired design and culinary partnerships, the brand creates unique, authentic guest experiences that resonate with locals and tourists... Show More
Job Requirements
- minimum of 2 years of experience in guest service or hotel operations
- ability to communicate effectively both verbally and in writing
- experience working in a luxury hotel environment
- availability to work flexible hours including nights, weekends and holidays
- strong leadership skills with the ability to inspire and manage a service team
- proficiency in coordinating with multiple operational departments
- problem-solving skills and a proactive approach to guest satisfaction
Job Qualifications
- minimum of 2 years of similar work experience
- prior experience in a quality luxury hotel brand
- excels at communication, both verbal and written
- passionate about hotel operations and guest service
- flexible and willing to meet the demands of a 24-hour operation
Job Duties
- serve as hotel ambassador for Redwood (VIP), long stay, special attention and celebrity guests
- contact guests prior to arrival to determine needs, preferences and opportunities to personalize the guest's stay
- communicate vital guest information to applicable operational departments
- coordinate pre-arrival requests and amenities for incoming guests, ensuring all requests are prepared and the room is ready prior to arrival
- greet guests upon arrival and coordinate with operational departments to ensure a seamless guest experience
- review guest comments, guest satisfaction results and other data to identify areas for improvement
- oversee management of guest feedback and post stay communication, responding to and handling guest opportunities and challenges
- customize opportunities and experiences for guests above and beyond operational standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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