Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
Life insurance
401k
Paid Time Off
Free Meals
Discounted room benefits
Free parking
Job Description
The Joseph, a Luxury Collection Hotel located in Nashville, Tennessee, offers an exquisite and immersive hospitality experience that reflects the city’s rich maker culture and artistic heritage. As a luxury hotel, it blends contemporary style with the unique charm of Nashville’s artisans, chefs, musicians, and local craftsmen. Featuring 297 thoughtfully designed rooms and suites along with 22,000 square feet of versatile event and meeting space, The Joseph caters to a diverse clientele, promising impeccable service and unforgettable experiences. From local artwork displayed throughout the property to its rooftop and front door encounters that surprise and delight, The Joseph firmly roots... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hotel guest services or front desk roles
- Proven leadership or supervisory experience
- Ability to work flexibly and stay busy during all shifts
- Excellent interpersonal skills
- Ability to maintain professional grooming standards
- Willingness to engage with guests and team members proactively
Job Qualifications
- Experience in guest service or hospitality management
- Strong leadership and coaching skills
- Excellent communication and interpersonal abilities
- Ability to anticipate team and guest needs
- Commitment to delivering exceptional guest experiences
- Practical and approachable leadership style
- Knowledge of upper upscale hotel operations
Job Duties
- Manage Guest Services team to ensure welcoming and efficient guest experiences
- Oversee and ensure smooth guest check-ins and check-outs
- Train and coach team members for optimal performance
- Respond promptly to guest and team concerns with urgency
- Build emotional connections with guests to enhance their experience
- Maintain high grooming standards and professionalism within the team
- Identify and complete tasks during slower guest traffic periods
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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