Society Swan

Guest Experience Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Weekend Shifts
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Benefits

competitive pay
Medical insurance
Dental Insurance
vision coverage
retirement savings plan
dining discount
Gym and fitness discounts
Tuition Reimbursement
Paid Time Off

Job Description

Society Swan, a distinguished concept introduced by Sam Fox under Fox Restaurant Concepts, represents an innovative fusion of classic American cuisine with European influences. This exceptional dining establishment emphasizes delivering unparalleled hospitality and fostering genuine connections with guests, setting it apart as a premier destination where the boundaries between lunch and happy hour blur seamlessly. Society Swan's unique ambiance offers guests a sophisticated yet welcoming environment where every visit transforms into a memorable experience characterized by warmth and style. At the core of Society Swan is a commitment to craft — from intricately prepared culinary offerings to expertly mixed cocktails... Show More

Job Requirements

  • 2+ years of experience in hospitality, guest services, or event hosting
  • Passion for creating inclusive and welcoming environments for all guests
  • Outstanding interpersonal and communication skills
  • Poised, professional, and able to thrive in a fast-paced, high-touch environment
  • Strong organizational skills and attention to detail
  • Availability to work evenings, weekends, and holidays
  • A genuine love for people and a dedication to delivering unforgettable experiences

Job Qualifications

  • 2+ years of experience in hospitality, guest services, or event hosting
  • Passion for creating inclusive and welcoming environments for all guests
  • Outstanding interpersonal and communication skills
  • Poised, professional, and able to thrive in a fast-paced, high-touch environment
  • Strong organizational skills and attention to detail
  • Availability to work evenings, weekends, and holidays
  • A genuine love for people and a dedication to delivering unforgettable experiences

Job Duties

  • Serve as the face of Society Swan, welcoming all guests with warmth, professionalism, and personalized attention
  • Create memorable experiences for every guest, ensuring comfort, connection, and exceptional service from arrival to departure
  • Manage reservations and guest communications, ensuring smooth entry and accurate table or seating arrangements
  • Anticipate guest needs and respond proactively to ensure a seamless experience throughout the venue
  • Build relationships with a diverse clientele, fostering community, loyalty, and positive word-of-mouth
  • Collaborate with teams across the venue including operations, security, food and beverage, and events to deliver coordinated, high-quality service
  • Oversee guest flow and seating logistics, maintaining a welcoming and organized environment at all times
  • Support inclusive guest programming, ensuring that everyone feels valued and represented in Society Swan’s offerings
  • Handle guest feedback and concerns with empathy, discretion, and a solutions-first approach
  • Contribute to the planning and execution of special events, activations, and experiences
  • Maintain the integrity and energy of the brand in every interaction, whether guests are visiting for the first time or are long-time patrons
  • Uphold safety, accessibility, and service standards in line with Society Swan’s commitment to hospitality excellence

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location