Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $20.00
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
401K with company match
Free room nights
discounted room rates
Free parking
Paid Time Off
Wellbeing initiatives
Employee Discounts
Job Description
Hotel Saint Augustine is a distinguished boutique hotel located in the vibrant Montrose district of Houston, Texas. Situated strategically across from the renowned Menil Collection campus and close to the Menil Drawing Institute, this property offers 71 uniquely designed rooms and suites that blend modern luxury with historic influences. The hotel boasts a variety of on-site amenities, including a sophisticated restaurant, an intimate lobby bar, a flexible small event space, and a serene circular courtyard pool that evokes an atmosphere of calm and sophistication. Inspired by the spirit of the museum collection and Houston's unique cultural duality, Hotel Saint Augustine... Show More
Job Requirements
- Bachelor's degree in hospitality, business, or related field preferred
- minimum of 3 years experience in a guest experience or hotel management role
- exceptional customer service skills
- ability to work flexible hours including weekends and holidays
- strong problem-solving skills
- capability to lead and train team members
- excellent attention to detail
Job Qualifications
- Proven experience in guest service or hospitality management
- strong leadership and interpersonal skills
- excellent communication and organizational abilities
- ability to manage multiple tasks simultaneously
- experience coordinating with cross-functional teams
- knowledge of VIP guest service standards
- proficiency in guest management software preferred
Job Duties
- Manage all aspects of the VIP guest experience, including special requests, amenities, and surprise-and-delight moments
- serve as the primary contact for repeat guests to ensure a consistent, high-touch service experience
- partner with departments including Front Office, Housekeeping, Culinary, and Events to align on guest preferences and experience details
- coordinate transportation, excursions, and customized experiences across Houston and surrounding regions
- communicate guest needs and preferences clearly and proactively with operating teams
- assist in training and guiding concierge and guest service team members
- act as Manager on Duty when assigned and maintain a warm, visible presence throughout the resort
- support operational organization through detailed note-taking, guest profile updates, and internal reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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