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Job Overview
Employment Type
Full-time
Compensation
Salary
Up to $85,000.00
Benefits
Paid Time Off
Job Description
Hammer & Nails is a reputable grooming salon chain dedicated to providing high-quality services to men who appreciate relaxed and modern environments. Known for its distinct approach to men's grooming, the company combines expert craftsmanship with a welcoming atmosphere to create an experience that goes beyond the traditional barbershop. With multiple locations across the United States, Hammer & Nails has built a loyal customer base that values precision, style, and comfort. The company prides itself on hiring passionate professionals who are committed to delivering exceptional customer service and creating memorable experiences for every client.
The Guest Experience Manager r... Show More
The Guest Experience Manager r... Show More
Job Requirements
- At least a high school diploma or equivalent
- Two plus years of experience in customer-facing team management
- Strong leadership and organizational skills
- Excellent communication and interpersonal skills
- Ability to work full-time in a fast-paced environment
- Reliable and punctual
- Must be able to work in person in San Jose, CA
Job Qualifications
- Minimum of two years experience managing a team in a customer-facing service environment
- Proven leadership and decision-making skills
- Strong interpersonal and communication abilities
- Ability to motivate and inspire a team
- Experience in managing day-to-day operations
- Familiarity with customer service principles
- Capability to handle customer complaints professionally
Job Duties
- Lead and manage the salon team to deliver outstanding customer service
- Oversee daily salon operations ensuring efficiency and quality
- Handle customer feedback and resolve issues in a timely manner
- Foster a positive and collaborative team environment
- Implement and maintain company standards and procedures
- Drive staff training and development initiatives
- Monitor performance metrics and contribute to business growth strategies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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