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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $20.00
Work Schedule
Weekend Shifts
Benefits
Employee Discounts
Medical insurance
Vision Insurance
Dental Insurance
opportunities for professional development
Paid Time Off
Job Description
The company hiring for the Guest Experience Manager position is a dynamic family entertainment establishment specializing in fast-paced, high-energy guest services centered around thrilling racing events. This company operates within the hospitality and entertainment industry, focusing on delivering not just an event but an immersive guest journey from the moment visitors arrive to their participation in exciting racing activities. Known for its commitment to safety, professionalism, and an exceptional guest experience, the company thrives on creating memorable moments in a fun, energetic, and well-organized environment. Guests come for the racing excitement but stay for the welcoming atmosphere and seamless service... Show More
Job Requirements
- Minimum of 2 years experience in hospitality, family entertainment centers, attractions, or high-volume retail or service environments
- strong leadership skills
- effective communication skills
- excellent customer service skills
- proficiency with Point-of-Sale (POS) systems
- knowledge of basic cash handling controls
- ability to multitask effectively
- ability to make quick decisions under pressure
- availability to work evenings, weekends, and holidays
Job Qualifications
- Minimum of 2 years experience in hospitality, family entertainment centers, attractions, or high-volume retail or service environments
- strong leadership, communication, and customer service skills
- proficiency with Point-of-Sale (POS) systems and basic cash controls
- ability to multitask and make quick decisions in a fast-paced setting
Job Duties
- Oversee ticketing, registration, waiver completion, and race scheduling to ensure efficient guest flow and minimal wait times
- ensure systems and processes support quick check-in and accurate guest tracking
- ensure all guests receive clear, consistent safety briefings prior to racing
- verify participation requirements such as height, weight, age, and waiver completion
- enforce safety rules and respond appropriately to incidents
- train and schedule hospitality team members
- coach staff on guest interaction, upselling, safety awareness, and teamwork
- set performance expectations and model a high-energy, guest-first attitude
- handle guest concerns, complaints, and incident resolution with professionalism and empathy
- maintain a welcoming, fun, and energetic atmosphere at all times
- ensure consistent service standards across all guest touchpoints
- manage daily cash handling, reconciliation, and deposits
- drive upselling of race packages, memberships, merchandise, concessions, and add-ons
- support achievement of daily and monthly revenue goals
- coordinate with maintenance and mechanics to ensure attractions are ready
- ensure lobby, pit area, track, and guest spaces are clean, organized, and professional
- identify operational issues and escalate as needed
- lead execution of birthday parties, corporate events, group outings, and racing events
- ensure events start on time, run smoothly, and exceed guest expectations
- coordinate staffing, schedules, and setup for special events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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