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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $72,000.00 - $75,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
Starwood Hotels is a renowned luxury hotel brand management company founded in 2006 by Barry Sternlicht and operating as an affiliate of the global private investment firm Starwood Capital Group. This company is recognized for its commitment to providing exquisite hospitality experiences that blend eco-conscious design, sustainable architecture, and extraordinary comfort. Starwood Hotels emphasizes the importance of a mission-driven culture centered on respect for the environment, community connection, and creating genuine, memorable experiences for guests. Their dedication to sustainability and luxury hospitality sets them apart in the competitive hotel industry, making them a preferred destination for travelers who care about... Show More
Job Requirements
- minimum of two years of similar work experience
- experience in a quality luxury hotel brand
- excellent verbal and written communication skills
- flexibility and willingness to meet the demands of a 24-hour operation
- passion for hotel operations and guest service
Job Qualifications
- minimum of two years of similar work experience
- experience in a quality luxury hotel brand
- excellent verbal and written communication skills
- ability to lead and inspire a service team
- strong interpersonal skills
- ability to review and analyze guest satisfaction data
Job Duties
- serve as hotel ambassador for vip, long stay, special attention and celebrity guests
- contact guests prior to arrival to determine needs, preferences and opportunities to personalize the guest’s stay
- communicate vital guest information to applicable operational departments
- coordinate pre-arrival requests and amenities for incoming guests, ensuring all requests are prepared and the room is ready prior to arrival
- greet guests upon arrival and coordinate with operational departments to ensure a seamless guest experience
- review guest comments, guest satisfaction results and other data to identify areas for improvement
- oversee management of guest feedback and post stay communication, responding to and handling guest opportunities and challenges
- customize opportunities and experiences for guests above and beyond operational standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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