Park Hyatt New York logo

Park Hyatt New York

GUEST EXPERIENCE MANAGER

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $70,000.00 - $85,000.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
supportive work environment

Job Description

Hyatt Hotels Corporation is a globally recognized leader in the hospitality industry, known for its commitment to providing exceptional guest experiences through attentive and caring associates. With a presence in numerous countries worldwide, Hyatt operates a diverse portfolio of hotels and resorts that cater to leisure and business travelers alike. The company prides itself on a culture centered around authentic hospitality, ensuring that every guest feels valued, comfortable, and inspired throughout their stay. Hyatt is renowned not only for its high service standards but also for providing its employees with rewarding career opportunities that foster growth and development within the... Show More

Job Requirements

  • Minimum high school diploma or equivalent
  • previous experience in hospitality or customer service
  • excellent communication skills
  • ability to work flexible hours including weekends and holidays
  • strong problem-solving abilities
  • ability to manage multiple tasks efficiently
  • commitment to delivering exceptional guest service

Job Qualifications

  • A true desire to satisfy the needs of others in a fast-paced environment
  • refined verbal and written communication skills
  • previous experience in the service industry
  • ability to work a flexible schedule

Job Duties

  • Oversee guest experience on a daily basis
  • interact with guests throughout the lobby
  • respond to guests needs promptly
  • ensure satisfaction of all guests stay
  • assist with providing basic New York and hotel information
  • resolve guest issues efficiently
  • foster a welcoming and supportive environment

OysterLink - a hiring platform for restaurants and hotels.

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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