Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.75 - $22.25
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Highgate Hotels is a renowned real estate investment and hospitality management company managing over $15 billion in assets with a prestigious global portfolio that includes more than 400 hotels across North America, Europe, the Caribbean, and Latin America. Established as a pioneer in the hospitality industry for over 30 years, Highgate has earned a reputation for its innovative approaches, demonstrating expertise through all phases of the property life cycle, including development, recapitalization, and disposition. The company’s diverse portfolio features bespoke lifestyle hotel brands, established legacy brands, and independent hotels and resorts, all uniquely positioned to offer contemporary guest experiences enriched... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality management preferred
- Demonstrated customer service expertise
- Strong interpersonal and communication skills
- Ability to work flexible hours including evenings and weekends
- Proficiency with property management systems and standard hospitality software
- Ability to handle multitasking and fast-paced environment
- Commitment to uphold brand standards and guest experience excellence
- Ability to lead and motivate a frontline team
- Knowledge of hotel operations and financial controls
- Willingness to maintain confidentiality
- Must have professional appearance and grooming
- Strong problem-solving skills
- Ability to deliver training and development
- Must be able to maintain a warm and friendly demeanor at all times
Job Qualifications
- Effective verbal and written communication skills
- Strong ability to listen, understand and clarify guest and employee concerns
- Skilled in multitasking and prioritizing to meet deadlines
- Attentive, friendly, courteous and service-oriented manner
- Willingness to attend required meetings and trainings
- Ability to participate in Manager on Duty coverage
- Commitment to maintaining regular attendance
- High standards of personal appearance and grooming
- Compliance with Highgate Hotel operational standards
- Problem-solving and proactive issue handling
- Ability to analyze and evaluate complex information
- Maintain confidentiality of sensitive information
- Team leadership and coaching skills
Job Duties
- Conduct daily reviews of guest arrivals including VIPs and repeat guests
- Partner with Front Office and Housekeeping to ensure room readiness and bespoke amenities
- Manage room inventory and collaborate on upgrade strategies
- Maintain accurate guest profiles in PMS and recognition systems
- Reach out to VIP guests prearrival to confirm preferences and curated options
- Serve as primary contact for VIP guests during their stay
- Coordinate welcome amenities and celebration moments
- Send personalized post-stay follow-up communications
- Monitor in-room dining ticket times and delivery standards
- Reconcile IRD orders with POS and guest folios
- Own resolution of service issues from report to resolution
- Secure priority access reservations and maintain partner protocols
- Build and sustain local partnerships to enhance guest itineraries
- Lead and schedule bell and door associates
- Deliver ongoing training in service and product knowledge
- Conduct daily preshift meetings
- Foster a culture aligned with brand behaviors
- Manage food and beverage inventory with focus on efficiency
- Partner with Finance and Culinary on cost controls
- Ensure billing policies are adhered to
- Utilize PMS, POS, CRM and communication tools for operational alignment
- Maintain detailed guest experience logs and KPI dashboards
- Share operational insights during leadership meetings
- Escalate risks with proposed solutions
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: