Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Gym membership
Job Description
ASM Global is recognized as the world’s leading venue management company, specializing in the production of live event experiences across a vast network of over 350 venues worldwide. These venues comprise some of the most iconic stadiums, arenas, convention centers, and theaters globally. The company’s commitment to operational excellence is backed by significant investments in growth, resources, and cutting-edge technology. ASM Global’s mission underscores a focus on both its internal team members and the millions of guests who attend events at its managed locations annually. With an unmatched blend of expertise and dedication, ASM Global remains a pioneer in delivering... Show More
Job Requirements
- Bachelor's degree in event management, hospitality, or related field
- 2-4 years of relevant experience in event services or guest experience management
- Strong problem-solving skills and ability to handle high-pressure situations
- Excellent interpersonal and communication abilities
- Availability to work nights, weekends and holidays as needed
- Physical ability to stand and walk for extended periods and lift up to 30 lbs
- Proficiency with Microsoft Office suite
- Fluency in English including verbal and written communication
Job Qualifications
- A minimum education level of BA/BS degree (4-year)
- A minimum of 2-4 years of related work experience in events, hospitality, or similar fields
- Prior experience working in a fast-paced environment demonstrating ability to work under pressure, multi-task, recognize problems and find solutions
- Demonstrated skills working well with fellow staff members
- Ability to work long irregular hours for extended periods including nights, weekends and holidays
- Excellent communication skills
- Ability to stand or remain stationary and walk or move around for long periods
- Ability to lift or move items weighing up to 30 lbs
- Proficiency in Microsoft Office programs (Word, Excel, Outlook, PowerPoint)
- Ability to read, listen, and communicate effectively in English both verbally and in writing
Job Duties
- Manage and schedule part-time event supervisors, ushers and ticket takers for events
- Resolve venue guest challenges, concerns and complaints before, during and after events to generate and maintain positive public relations
- Coordinate with box office, security, and parking to prepare staffing and logistics for events to provide an optimal guest experience
- Develop and implement a Save Mart Center guest experience training program to increase awareness of policies and procedures and maintain high-level execution
- Hire and discipline part-time staff in coordination with human resources
- Manage large crowds under constantly changing event environments by anticipating problems and implementing appropriate solutions
- Develop, implement, and oversee all administrative tasks for the department including scheduling, lost and found, inventory, processing data reports and analysis, and budget tracking
- Serve as primary administrator for ASM Global INSIGHTS customer feedback platform and Raven event incident management platform
- Assist guests with special needs and ensure compliance with Americans with Disabilities Act (ADA) and provide translation services when needed
- Serve as manager on duty for some events
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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