Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $75,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Employee Discounts
Career development opportunities
Job Description
ASM Global is the world’s leading venue management company and a producer of live event experiences with a presence in over 350 venues worldwide including stadiums, arenas, convention centers, and theaters. With an unmatched dedication to excellence and profound expertise, ASM Global manages and invests in some of the world's most important event and entertainment venues. The company is committed to enhancing the experiences of both its internal team members and the guests it serves, through significant investments in growth, technology, and resources. This commitment positions ASM Global as a preeminent management and content partner in the live events industry.Show More
Job Requirements
- Bachelor's degree or higher
- 2-4 years of related work experience
- Proven ability to work under pressure and multi-task
- Strong communication and interpersonal skills
- Ability to work long irregular hours including nights, weekends and holidays
- Physical ability to stand or remain stationary and move about for long periods
- Ability to lift or move items weighing up to 30 lbs
- Proficiency in Microsoft Office programs
- Effective English communication skills verbally and in writing
Job Qualifications
- Bachelor's degree
- 2-4 years of related experience in events, hospitality or similar fields
- Experience working in fast-paced environments
- Ability to multi-task and problem-solve under pressure
- Strong interpersonal and communication skills
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Ability to work irregular hours including nights, weekends and holidays
- Physical ability to stand for extended periods and lift up to 30 lbs
- Fluent English communication skills both verbally and in writing
Job Duties
- Manage and schedule part-time event supervisors, ushers and ticket takers for events
- Resolve venue guest challenges, concerns and complaints before, during and after events to maintain positive public relations
- Coordinate with box office, security and parking departments to prepare staffing and logistics for events
- Develop and implement a guest experience training program to enhance policy adherence and service
- Hire and discipline part-time staff in coordination with human resources
- Manage large crowds in varying event environments by anticipating problems and implementing solutions
- Oversee administrative tasks including scheduling, lost and found management, inventory, data reporting and budget tracking
- Serve as primary administrator for customer feedback and incident management platforms
- Assist guests with special needs ensuring ADA compliance and translation services
- Act as manager on duty for selected events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink - a hiring platform for restaurants and hotels.
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