Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $80,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
San Francisco Proper Hotel is a distinguished luxury lifestyle hotel situated in a historic flatiron building in the vibrant heart of the Mid-Market district of San Francisco. It offers guests a fresh and modern interpretation of the urban hotel experience through timeless design, intuitive service, and meticulous attention to detail. With 131 uniquely designed guest rooms integrated among lively dining venues and dynamic public spaces, the hotel provides a truly immersive stay that blends sophistication with local culture. This esteemed establishment is committed to delivering a refined yet welcoming atmosphere where every guest's experience is thoughtfully curated, ensuring they feel... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years of supervisory or management experience in hospitality
- Proven experience in guest service management preferably in luxury or lifestyle hotels
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to handle high-pressure situations with professionalism
- Proficiency with hotel management software and Microsoft Office suite
- Flexibility to work varied shifts including weekends holidays and evenings
- Commitment to delivering exceptional guest service and upholding brand standards
Job Qualifications
- Prior experience in luxury or lifestyle hospitality preferred
- Minimum of two to three years of supervisory or management experience
- Strong organizational planning and problem-solving skills
- Excellent written and verbal communication skills
- Ability to lead calmly and confidently in a fast-paced environment
- Open availability including weekdays weekends and holidays
Job Duties
- Serve as Manager on Duty providing visible leadership and support during hotel operations
- Support the Director of Front Office in maintaining operational excellence guest satisfaction and brand consistency across the Front Office and guest experience touchpoints
- Collaborate with Food & Beverage Housekeeping and Sales teams to ensure seamless coordination for VIPs group arrivals special requests and service recovery
- Oversee and support guest arrivals and departures to ensure a smooth and welcoming experience
- Address guest needs requests and concerns in a timely professional and friendly manner
- Proactively manage service recovery through in-person interactions Marriott GXP cases emails and guest feedback platforms
- Prepare for upcoming VIP and group arrivals ensuring rooms amenities routing and notes are accurately assigned and clearly communicated to all relevant departments
- Prepare and distribute daily VIP memos sharing pertinent information with Front Desk and operational teams
- Conduct Proper Checks to ensure service standards cleanliness and brand presentation are consistently upheld across departments
- Support Front Desk operations during peak periods as needed
- Ensure timely and thoughtful responses to guest communications via Expedia Booking.com Revinate and other platforms
- Assist with training coaching and development of Front Office team members
- Reinforce standard operating procedures and contribute to ongoing process improvements
- Ensure timecards and schedules are accurate and properly maintained in UKG
- Complete detailed shift notes and ensure clear handover communication
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Restaurant and hotel hiring made simple with OysterLink.
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