Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,000.00 - $55,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Welfare benefits
401(k) Plan
Paid Time Off
Employee Discount Program
Job Description
Villatel Orlando Resort Apartments by Marriott Bonvoy is a distinguished hospitality establishment located in the heart of Orlando, Florida. Operated independently by Vacation Capital Group Management, the resort blends comfort, convenience, and high standards of service to create a memorable stay for all guests. As part of the Marriott Bonvoy family, Villatel maintains rigorous quality benchmarks while enjoying the flexibility and personalized management style of an independent franchisee. The resort is situated near major attractions and provides guests with a blend of luxurious amenities and home-style accommodations, ensuring a unique and enjoyable experience for both leisure and business travelers.
Show More
Show More
Job Requirements
- High school diploma or equivalent
- minimum of two years of experience in guest services or front desk managerial role with Marriott
- proficiency in property management systems
- excellent verbal and written communication skills
- strong problem-solving skills
- ability to work collaboratively across departments
- genuine passion for hospitality and customer service excellence
Job Qualifications
- Minimum of two years of experience in a guest services or front desk managerial role with Marriott
- high school diploma or equivalent required
- associate or bachelor’s degree in hospitality management, business administration, or related field preferred
- excellent verbal and written communication skills
- strong problem-solving skills
- genuine passion for hospitality and dedication to exceeding guest expectations through personalized service and attention to detail
Job Duties
- Supervise and mentor the guest experience team, providing guidance, training, and support to ensure delivery of outstanding service while upholding company standards
- act as a point of contact for guests, aiding, addressing inquiries, and ensuring their needs are met promptly and professionally
- collaborate with operations leaders to streamline guest service processes, identify areas for improvement, and implement solutions to enhance efficiency and effectiveness in collaboration with the senior guest services manager
- utilize proficiency in property management systems coupled with the ability to use multiple technology platforms simultaneously
- liaise with dispatch agents to coordinate responses to guest requests, prioritize tasks, and allocate resources effectively to meet service demands
- solicit and collect guest feedback through various channels, analyze trends, and collaborate with department leaders to implement improvements based on guest input
- handle guest complaints or escalated issues with professionalism and empathy, working with relevant departments to resolve issues and ensure guest satisfaction
- maintain accurate records of guest interactions, service requests, and feedback, generating reports as needed to track performance metrics and identify areas for improvement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: