Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $80,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Life insurance
Professional development opportunities
Job Description
Starwood Hotels is a renowned luxury hotel brand management company and an affiliate of the global private investment firm Starwood Capital Group, founded in 2006 by Barry Sternlicht. As a mission-driven company, Starwood Hotels prides itself on upholding a strong commitment to sustainability, community, and exceptional guest experiences. The brand is inspired by nature, combining eco-conscious design and sustainable architecture with extraordinary comfort and supreme service standards. Emphasizing an inclusive, diverse, and empowered workforce, Starwood Hotels fosters a culture where collaboration, respect for the environment, and stellar service are paramount. The company's mission is not just about luxury hospitality but... Show More
Job Requirements
- Minimum of 2 years of similar work experience
- Experience in a quality luxury hotel brand
- Excellent communication skills
- Flexibility to meet the demands of a 24-hour operation
- Ability to lead a team effectively
- Commitment to guest-centric service
Job Qualifications
- Minimum of 2 years of similar work experience
- Prior experience in a quality luxury hotel brand
- Strong verbal and written communication skills
- Ability to lead and inspire a service team
- Passionate about hotel operations and guest service
Job Duties
- Serve as hotel ambassador for VIP, long stay, special attention and celebrity guests
- Contact guests prior to arrival to determine needs, preferences and opportunities to personalize the guest's stay
- Communicate vital guest information to applicable operational departments
- Coordinate pre-arrival requests and amenities for incoming guests, ensuring all requests are prepared and the room is ready prior to arrival
- Greet guests upon arrival and coordinate with operational departments to ensure a seamless guest experience
- Review guest comments, guest satisfaction results and other data to identify areas for improvement
- Oversee management of guest feedback and post stay communication, responding to and handling guest opportunities and challenges
- Customize opportunities and experiences for guests above and beyond operational standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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