Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $75,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Disability insurance
Job Description
ASM Global is the world's leading venue management company and producer of live event experiences, operating over 350 stadiums, arenas, convention centers, and theaters globally. As a preeminent management and content partner in the live event industry, ASM Global focuses on creating unforgettable experiences for audiences while investing extensively in their team members through resources, training, and technology. Their commitment to excellence drives venues to deliver superior service, ensuring guests enjoy a safe, comfortable, and engaging environment in every event they attend. With a deep dedication to operational expertise and innovation, ASM Global maintains a standard of excellence that sets... Show More
Job Requirements
- Bachelor's degree
- 2-4 years of related work experience
- Experience in events or hospitality
- Ability to work under pressure
- Strong problem-solving skills
- Ability to multitask
- Ability to work long irregular hours including nights, weekends and holidays
- Excellent communication skills
- Physical stamina and ability to lift up to 30 pounds
- Proficiency in Microsoft Office
- Ability to communicate effectively in English
Job Qualifications
- Bachelor's degree
- 2-4 years of related work experience in events, hospitality or similar fields
- Experience working in a fast-paced environment demonstrating ability to work under pressure
- Ability to multi-task and solve problems effectively
- Strong team collaboration skills
- Ability to work long irregular hours including nights, weekends and holidays
- Excellent communication skills
- Physical ability to stand or move for long periods and lift items up to 30 pounds
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Effective verbal and written communication skills in English
Job Duties
- Manage and schedule part-time event supervisors, ushers and ticket takers for events
- Resolve venue guest challenges, concerns and complaints as needed before, during and after events to generate and maintain positive public relations
- Coordinate with box office, security, and parking to prepare staffing and logistics for events to provide for an optimal guest experience
- Develop and implement a Save Mart Center guest experience training program to increase awareness of policies and procedures and to maintain a high-level execution of guest experience
- Hire and discipline part-time staff in coordination with human resources
- Manage large crowds under constantly changing event environments by anticipating problems and appropriate solutions
- Develop, implement, and oversee all administrative tasks for the department including scheduling, lost and found, inventory, processing data reports and analysis for events, track and maintain budgets
- Serve as primary administrator for ASM Global INSIGHTS customer feedback platform and Raven event incident management platform
- Assist guests with special needs and ensure compliance with American with Disabilities Act (ADA) and translation services when needed
- Serve as manager on duty for some events
- Perform all other duties and responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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