Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.87 - $29.84
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
prescription drug coverage
Dental Insurance
Vision Insurance
Health savings account
flexible spending accounts
Life insurance
Disability insurance
401(k) Plan
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Paid Maternity Leave
Tuition Reimbursement
Training and development programs
Employee assistance program
Job Description
Signature Aviation is the world's largest global network of private aviation terminals, with more than 225 locations worldwide. As a premier hospitality organization and a certified Great Place to Work™, Signature Aviation is dedicated to redefining private air travel by offering safe, convenient, and elevated experiences to its guests. The company employs nearly 6,000 passionate aviation experts and enthusiasts who are committed to excellence in service and community engagement. Signature Aviation focuses on supporting its team members' well-being and professional growth through a variety of benefits, programs, and resources. The company is also deeply invested in giving back to communities,... Show More
Job Requirements
- High school diploma or GED
- At least 1 year of customer experience-related work in aviation preferred
- Valid state driver's license
- Minimum age of 18
- Ability to pass background checks, drug tests, and airport security requirements
- Legal authorization to work in the jurisdiction
- Good judgment and ability to follow directions
- Ability to drive standard and automatic vehicles preferred
Job Qualifications
- High school diploma or general education degree (GED)
- At least 1 year of customer experience-related work in aviation is preferred
- Must possess a valid state driver's license
- Minimum of 18 years of age
- Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements, and be insurable by the Company
- Must be legally authorized to work in the jurisdiction of employment
- Must be able to exercise good judgment and follow directions from supervisor and management
- Ability to drive standard and automatic transmission vehicles is preferred
- Leadership skills including ability to assign tasks wisely, provide feedback, and motivate others
- Excellent guest service skills with an energetic and guest-obsessed personality
- Experience with conflict resolution in hospitality is preferred
- Clear communication skills in English for in-person, telephone, radio, and written formats
- Ability to read and write routine reports and correspondence
- Ability to perform simple arithmetic
- Ability to use various communication tools such as telephone, fax, radio, email, and text messaging
- Critical thinking and reasoning ability for decision-making in fast-paced environments
- Strong interpersonal skills and ability to collaborate effectively
- Ability to multitask and maintain high concentration
- Computer skills including data entry and use of company software
- Completion of Signature’s training programs.
Job Duties
- Monitor the performance of Guest Experience Specialists and/or Associates to ensure technical accuracy, demeanor, and adherence to Company policies and procedures
- Correct performance as needed and alert management to any ongoing concerns
- Coordinate and assign duties to Guest Experience Specialists and/or Associates on shift
- Provide on-the-job training and assistance to Guest Experience Specialists and/or Associates
- Serve as a resource for all guest service matters and as an escalation point for guest inquiries and billing issues
- Meet and greet guests and crew as they arrive at Signature and provide a warm, friendly greeting while escorting them to front entrance, aircraft, or vehicles
- Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled
- Accurately receive, dispatch, and completely process guest purchases and fuel transactions in accordance with Company procedures
- Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments
- Manage guest, crew, and/or visitor inquiries, resolve requests, handle billing disputes, and address concerns in an efficient and effective manner
- Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by guests
- Monitor arriving and departing flights and communicate with aircraft to coordinate services and assign to the Airside Experience Team
- Maintain and stock amenities in guest areas, ensure that lobby, pilot facing spaces, and restroom are clean and free of debris
- Promote and sell the Company’s services and products to aircraft passengers and crew
- Assist crew and guests with luggage and other special requests
- Identify crew members, passengers, visitors, and vendors according to Company security procedures
- Stop work when unsafe conditions or acts are detected and report concerns
- Abide by emergency response procedures during critical events
- Understand, follow, and enforce all Company and airport security protocols
- Create accurate records pertaining to time worked and activities and services performed
- Use the Company contact management system to review, capture, and update customer preferences
- Assist Airside Experience team ensuring an exceptional guest experience including valeting vehicles, wing walking, placing chocks and cones, and positioning stairs or jetway to aircraft.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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