Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $27.61
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Extended health benefits
Dental benefits
Mental health plans
Paid Time Off
Savings plan matching
retirement plan matching
employee discount
fitness and yoga classes
parenthood top-up
Development courses
People networks
Mentorship programs
leadership series
Job Description
lululemon is a leading performance apparel company specializing in high-quality clothing for yoga, running, training, and other athletic pursuits. Renowned for its innovative technical fabrics and functional design, lululemon creates transformational products and experiences that support people in moving, growing, connecting, and maintaining wellness. The company places a strong emphasis on innovation, exceptional store environments, dedicated employees, and meaningful community connections. lululemon is deeply committed to fostering positive change by building a healthier, thriving future and prioritizing an equitable, inclusive, and growth-focused workplace culture.
The Guest Experience Lead role at lululemon is vital in ensuring that every guest, or custo... Show More
The Guest Experience Lead role at lululemon is vital in ensuring that every guest, or custo... Show More
Job Requirements
- Must be legally authorized to work in the country in which the store is located
- Must have reliable transportation to travel to the assigned store
- Availability to work mornings, afternoons, evenings, weekends, holidays, and during peak times which may include early mornings or late nights
- At least one year of retail or customer experience
- Some leadership, mentoring, or delegation experience
- Ability to occasionally move boxes weighing up to 30 lbs
- Ability to work under bright lights and loud music
- For experiential food and beverage stores, ability to work with industrial kitchen equipment and heat exposure
Job Qualifications
- One year retail or customer experience such as guest resolution or navigating difficult conversations
- Some experience in leading, mentoring, or delegating with others
- High school diploma, GED, or equivalent preferred but not mandatory
- Retail or sales leadership experience such as leading delegated assignments or mentoring peers is an asset
- Food safety and/or liquor service certification for experiential stores with food/beverage service is an asset
- Demonstrated ability to create inclusive environments and act with integrity
- Strong leadership skills to motivate, empower, and develop others
- Effective collaboration and teamwork abilities
- Strong decision-making and problem-solving skills
- Adaptability and agility in fast-paced environments
- Effective interactive communication skills
Job Duties
- Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience
- Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting guests when needed
- Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests
- Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence throughout the shift
- Open and close the store according to opening and closing procedures
- Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team
- Participate in the store's hiring process including recruitment, selection, onboarding, and training
- Address team member performance and support ongoing learning and development through feedback, recognition, coaching, demonstrations, and hands-on experience
- Contribute to a respectful and inclusive team environment by establishing supportive relationships and fostering a fun, productive workspace
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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