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Guest Experience Lead (GEL)

Job Overview

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Employment Type

Full-time
Part-time
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Benefits

flexible schedule
Training and Development
Archways to Opportunity education programs
Career advancement opportunities
Employee Discounts
health insurance options
Paid Time Off

Job Description

The restaurant is an independently owned and operated McDonald's franchise, distinct from McDonald's USA corporate operations. This establishment prides itself on delivering a world-renowned dining experience through exceptional service, high-quality food, and a welcoming atmosphere that caters to a diverse customer base. As part of a global brand known for speed, convenience, and consistency, this franchise carries forward McDonald’s legacy locally by embedding itself in the community and fostering a team-oriented environment for its employees. The franchise is committed to providing numerous employment opportunities, including part-time and full-time roles with flexible schedules suitable for students, early career seekers, and anyone... Show More

Job Requirements

  • Be at least 16 years of age
  • Possess a positive attitude and willingness to learn
  • Ability to work flexible schedules including mornings, evenings, weekends, and holidays
  • Capability to excel in a fast-paced environment
  • Basic understanding of customer service principles
  • Ability to communicate effectively with customers and team members

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous experience in customer service or hospitality is a plus
  • Strong communication and interpersonal skills
  • Ability to work effectively in a fast-paced team environment
  • Willingness to learn and adapt to new tasks
  • Basic computer skills for operating kiosks and POS systems

Job Duties

  • Welcome guests and ensure a positive dining experience
  • Assist customers with self-ordering kiosks
  • Manage customer inquiries and resolve issues promptly
  • Train crew members on service standards and guest interactions
  • Prepare McDonald's menu items to quality standards
  • Maintain cleanliness and appearance of the restaurant
  • Collaborate with team members and managers to meet daily goals

Job Qualifications

Experience

No experience required


Job Location

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