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McDonald's logo

Guest Experience Lead (GEL)

Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
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Benefits

flexible schedule
College Tuition Assistance
High school completion programs
Free English Language classes
Career advising
World-class training
safe work environment

Job Description

This job opportunity is presented by an independently owned McDonald's franchise, a well-established and recognized leader in the fast-food industry globally. McDonald's franchisees operate restaurants under a licensing agreement that allows them to use McDonald's famous branding, logos, and menu items, but they function as separate businesses with their own management and employment policies. This particular franchise is committed to providing excellent service in a clean, safe, and welcoming environment for customers, while supporting employees with training and development programs that cultivate career growth in the food service industry and beyond.

The role being offered is for a part-time Gue... Show More

Job Requirements

  • High school diploma or equivalent
  • availability to work flexible part-time hours
  • ability to stand for extended periods
  • good communication skills
  • customer service orientation
  • willingness to learn and uphold safety procedures
  • ability to work in a fast-paced environment

Job Qualifications

  • Strong interpersonal and communication skills
  • ability to work effectively in a team environment
  • basic problem-solving abilities
  • previous customer service experience preferred but not required
  • ability to assist guests of all ages and accommodate special needs
  • comfortable using technology such as self-order kiosks
  • willingness to learn and take initiative
  • high school diploma or equivalent

Job Duties

  • Checking in with guests to inquire about the food and restaurant experience, ensuring that they have everything they need
  • expertly handle guest concerns and know when it is appropriate to bring an issue to management
  • assisting guests with the self-order kiosks and troubleshooting common issues
  • partnering with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests' needs at all times
  • paying special attention to assist families with children and guests with special needs
  • sharing the latest restaurant promotions and special offers with guests, including deals on the Mobile Order & Pay app
  • identifying potential areas of improvement and sharing these opportunities with management

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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