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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
Top pay in the Providence market
Free Meals
Free parking
discounted hotel rooms
Discounted food
Health Insurance
Paid Time Off
Job Description
Meyer Jabara Hotels is a respected hospitality management company that has earned its reputation as an employer of choice by attracting innovative and talented professionals within the hotel industry. Known for its commitment to exceptional guest experiences and operational excellence, Meyer Jabara Hotels manages properties that emphasize quality service, employee development, and community engagement. Among its portfolio is the Providence Marriott Downtown, a standout hotel in Providence, Rhode Island, featuring 354 rooms and offering guests a distinguished hospitality experience. The Providence Marriott Downtown is part of the Marriott International family and is managed to uphold the high standards synonymous with... Show More
Job Requirements
- High school diploma or equivalent required
- 1 to 2 years of experience in hotel or related field preferred
- Ability to work morning shifts
- Ability to stand and/or walk for lengthy periods
- Ability to lift up to 20 pounds occasionally
- Ability to bend, stretch, twist or reach with your body and arms
- Ability to work under variable temperatures and noise levels
- Ability to see details at close range
- Ability to use computers and office equipment
- Willingness to learn and be trained
- Strong communication skills
- Customer service oriented
Job Qualifications
- High school diploma or equivalent
- 1 to 2 years of experience in a hotel or related field preferred
- Previous customer service experience strongly preferred
- Ability to work with various types of equipment such as computer, credit card authorization machine, projector, copier, scanner, other office equipment, telephone, two-way radio
- Ability to work with Microsoft Office products and various other software programs
- College course work in related field helpful
Job Duties
- Approach all encounters with guests and employees in a friendly, service oriented manner
- Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working
- Comply at all times with hotel’s policies and procedures to encourage safe and efficient hotel operations
- Positively interact with hotel guests
- Check guests in and out of the hotel
- Confirm payment method at check in and obtain full payment at check out
- Log all requests and confirm completion
- Direct guests to daily functions within the hotel
- Review PMS inventory and house count for availability and rates
- Book reservations for day of arrival or future stays
- Balance and prepare individual paperwork for closing shift
- Balance bank daily which includes counting bank before beginning a shift and after shift closes
- Maintain and market special guest programs
- Handle incoming/outgoing calls
- Take and deliver messages
- Be familiar with guest privacy
- Provide information about hotel
- Know emergency procedures
- Know VIP procedures
- Run copies and charge guests as needed
- Send faxes and charge as needed
- Run daily arrival report and annotate guest reservation/inform team of special requests
- Review changes in policy and procedure
- Distribute faxes, packages, and mail to guest services for delivery or inform guest of receipt
- Stock and clean work space for next shift
- Distribute billing reports to hotel outlets
- Prepare key check inventory
- Block bus tours and notify Housekeeping
- Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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