Guest Experience Host- Part Time (local residents only)
Job Overview
Employment Type
Part-time
Work Schedule
Standard Hours
Benefits
Paid Time Off
Employee Discounts
Flexible Schedule
Training and development opportunities
Team events and company outings
health insurance options
inclusive work environment
Job Description
Nashville Soccer Club, commonly known as Nashville SC, is a professional soccer team situated in Nashville, Tennessee. This club is not just a sports team but a tightly-knit family that champions the local community through its commitment to excellence in the sport of soccer and a vibrant culture that promotes inclusiveness and positivity among its associates and fans alike. Nashville, often heralded as America’s "It City", has quickly risen to prominence on the soccer scene, bolstered by hosting world-class events and the construction of GEODIS Park in 2022. GEODIS Park stands as a testament to the city's passion for soccer,... Show More
Job Requirements
- High school diploma or equivalent
- Ability to stand and walk for extended periods
- Excellent interpersonal and communication skills
- Availability to work evening and weekend shifts
- Basic knowledge of ticketing systems and mobile devices
- Customer service experience preferred
- Ability to handle stressful situations calmly and professionally
Job Qualifications
- Available for 6-8 hours, 15-20 times per year, and available to attend all necessary in-person and virtual training as a prerequisite for employment
- Must enjoy speaking and interacting with others in a warm, and respectful manner
- Able to stand, walk or walk up and down stairs throughout an event
- Must enjoy helping others and working within a team environment
- Proactive in seeking out positive interactions with both guest and coworkers and interested in maintaining those positive relationships
Job Duties
- Act as a frontline representative assisting with guests and staff at all entry points of the stadium
- Secure gates and access points to ensure guests do not enter without an appropriate ticket/credential
- Direct fans around facility and communicate stadium policies to guests
- Affectively answer guest questions with regards to wayfinding and assisting with mobile ticketing
- Understand the Stadium layout and policies and procedures
- Respond to guest concerns in a respectful and calm manner and appropriately escalate issues
- Assist with stadium set-up procedures including checking assigned areas, checking elevators, delivering documents and equipment such as radios, tablets, ISS devices, etc.
- Supervisory positions available
Job Qualifications
Experience
No experience required
Job Location
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