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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive pay
401k Match
Employee Discounts
Complimentary Meals
Free parking
growth opportunities
Supportive culture
Job Description
Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, known for its commitment to culture, community, and exceptional guest experiences. Rooted deeply in the values of authenticity, respect for place, and storytelling, Heritage Hotels & Resorts combines luxury accommodations with award-winning dining and genuine service. The company prides itself on fostering an environment where guests feel genuinely cared for and connected to the rich cultural heritage of New Mexico. Beyond just offering hospitality, Heritage Hotels & Resorts emphasizes community pride and embraces the role of being a positive force in the neighborhoods it serves. With a dedication... Show More
Job Requirements
- High school diploma or equivalent
- 0-2 years of guest-facing hospitality or customer service experience, or equivalent education
- Luxury or high-volume hospitality experience preferred
- Exceptional guest service skills with a passion for creating elevated guest experiences
- Strong interpersonal and communication skills with the ability to engage confidently with guests and team members
- Demonstrated emotional intelligence and ability to anticipate and respond to guest needs
- Ability to remain professional and composed in a fast-paced environment
- Strong attention to detail with developing problem-solving skills
- Basic proficiency or ability to quickly learn reservation systems, POS systems, and Microsoft/Google platforms
- Ability to stand for extended periods and lift, push, pull, and carry up to 25 pounds
- Flexible availability, including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- 0-2 years of guest-facing hospitality or customer service experience or equivalent education
- Luxury or high-volume hospitality experience preferred
- Exceptional guest service skills with a passion for creating elevated guest experiences
- Strong interpersonal and communication skills with the ability to engage confidently with guests and team members
- Demonstrated emotional intelligence and ability to anticipate and respond to guest needs
- Ability to remain professional and composed in a fast-paced environment
- Strong attention to detail with developing problem-solving skills
- Basic proficiency or ability to quickly learn reservation systems, POS systems, and Microsoft/Google platforms
- Ability to stand for extended periods and lift, push, pull, and carry up to 25 pounds
- Flexible availability, including nights, weekends, and holidays
Job Duties
- Maintain a high level of positive and professional interaction with coworkers and guests
- Work closely with back of house teams to ensure all guest needs and requests are fulfilled
- Maintain a strong focus on guest experience and base decisions on exceeding expectations especially when resolving concerns or complaints
- Welcome guests into the unique accommodation experience of Heritage by articulating the story, inspiration and mindset of the property
- Deliver refined seamless service while maintaining the highest level of confidentiality for guest safety and comfort
- Provide knowledgeable recommendations regarding hotel events, amenities, local attractions, restaurants and experiences
- Maintain the utmost care and confidentiality with all guest information
- Acknowledge special occasions including weddings, birthdays and anniversaries and coordinate room upgrades and amenities when applicable
- Anticipate guest needs and respond with proactive thoughtful service
- Follow all company safety and security policies and procedures
- Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards
- Protect company assets and maintain confidentiality of proprietary, client and guest information
- Perform other duties consistent with the functions of this position as needed at the property
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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