Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
Life
short-term disability
accident insurance
critical illness insurance
Pet insurance
401K Matching
free employee parking
Generous discounts on hotel room rates
Generous discounts on spa
Generous discounts on food
growth opportunities
Job Description
Heritage Companies is a renowned hospitality group that embodies the rich culture, spirit, and traditions of New Mexico. This group is deeply connected to the local community and offers unique experiences that reflect the heritage and charm of the region. Heritage Companies actively cultivates a work environment focused on the overall employee experience, ensuring that its team members feel valued and well-supported. Employees who join Heritage Companies enjoy a workplace that not only promises professional growth but also enriches their lives with exciting perks exclusive to the diverse portfolio of hotels, spas, and restaurants spread across New Mexico. These perks... Show More
Job Requirements
- Must be a passionate people person, as this job is highly interactive and requires superb customer service skills
- Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise
- Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing
- Ability and willingness to work flexible hours including weekends, holidays and late nights
- Ability to work on feet for eight hours or more
- Must be able to lift/push/reach for/carry 25+ pounds occasionally
- 2 years or equivalent combination of education and experience
- high volume guest-interfacing hospitality experience preferred
- High school diploma or equivalent experience/training
Job Qualifications
- High school diploma or equivalent experience/training
- 2 years or equivalent combination of education and experience
- high volume guest-interfacing hospitality experience preferred
- superb customer service skills
- excellent verbal communication and ability to multitask while maintaining poise
- competent with computer technology to easily learn reservation management system, point of sale system, and Microsoft Office Suite
Job Duties
- Maintain high level of positive and professional approach with coworkers and guests
- Work with the back of house team in your venue to ensure that all guest requests are met
- Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints
- Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests
- Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest
- Provide highly knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc
- Maintain the upmost confidentiality and care with guest information
- Acknowledge special occasions with guests
- weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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