Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
Life
short-term disability
Accident
Critical Illness
401k
Job Description
Heritage Hotels & Resorts Inc. is a distinguished hospitality company rooted deeply in the culture, spirit, and traditions of New Mexico. Renowned for its commitment to delivering exceptional guest experiences, Heritage Companies operates a portfolio of properties that reflect the rich heritage and unique landscape of the region. The company places a strong emphasis on creating a positive and engaging work environment that values the overall employee experience, fostering growth and professional development among its team members. Employees enjoy exclusive perks such as generous discounts on hotel room rates, spa services, and dining at all associated restaurants throughout New Mexico.... Show More
Job Requirements
- Must be a passionate people person, as this job is highly interactive and requires superb customer service skills
- Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise
- Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing
- Ability and willingness to work flexible hours including weekends, holidays and late nights
- Ability to work on feet for eight hours or more
- Must be able to lift/push/reach for/carry 25+ pounds occasionally
- 2 years or equivalent combination of education and experience
- High school diploma or equivalent experience/training
Job Qualifications
- High school diploma or equivalent experience/training
- 2 years or equivalent combination of education and experience
- High volume guest-interfacing hospitality experience preferred
- Excellent verbal communication skills
- Friendly and warm demeanor
- Competent with computer technology including reservation management system, point of sale system, and Microsoft Office Suite
Job Duties
- Maintain high level of positive and professional approach with coworkers and guests
- Work with the back of house team in your venue to ensure that all guest requests are met
- Maintain strong focus on the guest experience and base all of your decision making around making our guests happy, especially when resolving complaints
- Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests
- Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest
- Provide highly knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc
- Maintain the upmost confidentiality and care with guest information
- Acknowledge special occasions with guests
- weddings, birthdays, anniversary, etc. further providing room upgrades and amenities when applicable
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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