Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $18.25
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Sick Time
Paid holidays
Dental Insurance
Vision Insurance
flexible spending accounts
403(b) retirement plan and matching
Job Description
Philbrook Museum of Art is a distinguished cultural institution located in Tulsa, Oklahoma, known for its rich history and vibrant community presence. Nestled within a 1920s Italianate Villa surrounded by 25 acres of meticulously designed gardens, the museum draws approximately 150,000 visitors annually. It boasts an actively growing collection of around 16,000 objects, showcasing a diverse range of cultures, time periods, and perspectives. As Oklahoma's most comprehensive art museum, Philbrook offers a unique blend of artistic heritage and contemporary exhibition programs, making it a pivotal educational and inspirational hub for the local community and visitors alike. The museum creates a... Show More
Job Requirements
- High School diploma or equivalent with combination of education, training, and experience
- At least one year of customer service experience, preferably in a public-facing sales position
Job Qualifications
- Creative thinking skills, initiative, and desire to work collaboratively
- Goal-driven with ability to meet established deadlines
- Strong analytical and communication skills, both written and verbal
- Demonstrated ability to handle multiple tasks efficiently
- Attention to detail and excellent organizational skills
- Proficiency in Microsoft Suite, particularly Excel
- Availability to work occasional evenings and weekends
- Previous non-profit experience with knowledge of Tessitura or other fundraising databases is preferred
- Bilingual Spanish/English fluency is preferred
Job Duties
- Provide guidance to the Guest Experience team in coordination with the Guest Experience Manager
- Oversee and execute high performance guest experience operations including welcoming guests, assisting with visit planning, and managing ticketing system and database
- Handle ticket and membership sales and cash operations
- Support ongoing efforts to ensure visitor safety and institutional accessibility and inclusion
- Respond to guest inquiries and complaints and collect and share visitor feedback
- Clearly describe, assign, and delegate responsibility and authority for guest experience operations in the absence of the Guest Experience Manager
- Schedule Guest Experience Sales Associates and Hosts to maximize efficiency for daily and after-hours needs, events, and programs
- Create daily post-rotation schedules to ensure seamless transitions and minimal impact on departments
- Build strong relationships across the institution through proactive communication and professionalism
- Deliver exceptional customer service maintaining high standards of integrity and professionalism
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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