Marriott International, Inc logo

Guest Experience Expert - Front Desk Agent

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
wellness programs

Job Description

Marriott International is a globally renowned hospitality company dedicated to delivering exceptional guest experiences across its extensive portfolio of brands. One of its premier locations, the Miami Airport Marriott, situated conveniently at 1201 NW 42nd Ave, Miami, Florida, stands as a beacon of luxury and comfort for travelers from all over the world. This full-time, non-management position is perfectly suited for individuals passionate about providing the highest level of guest service and making every stay memorable. The Miami Airport Marriott prides itself on maintaining a welcoming environment that is both professional and friendly, offering guests not just accommodation, but a... Show More

Job Requirements

  • high school diploma or G.E.D. equivalent
  • no related work experience required
  • no supervisory experience required
  • ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
  • availability to work full-time
  • commitment to following company policies and safety standards

Job Qualifications

  • high school diploma or G.E.D. equivalent
  • excellent communication and interpersonal skills
  • ability to work independently and as part of a team
  • strong problem-solving abilities
  • basic computer proficiency
  • willingness to stand, sit, or walk for extended periods
  • friendly and professional demeanor

Job Duties

  • greet and assist guests throughout their stay
  • process guest check-ins and check-outs efficiently
  • address and resolve guest requests and concerns promptly
  • provide information about hotel amenities and local attractions
  • complete operational reports accurately
  • maintain a clean and organized work environment
  • adhere to company policies and safety standards

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Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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