Marriott International, Inc logo

Guest Experience Expert- Front Desk Agent

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
diversity and inclusion programs

Job Description

The Woodlands Waterway Marriott Hotel & Convention Center is a premier hospitality establishment located in The Woodlands, Texas. Renowned for its blend of elegance and comfort, this hotel is a key destination for both business and leisure travelers. The hotel features modern amenities, spacious rooms, and a commitment to exceptional customer service, making it a preferred choice for guests seeking a memorable stay. The location at 1601 Lake Robbins Drive offers convenient access to surrounding attractions, shopping, dining, and entertainment, positioning the hotel as a central hub in The Woodlands area.

This role is for a Guest Experience Ex... Show More

Job Requirements

  • High school diploma or GED equivalent
  • Ability to work full-time on site
  • Capacity to stand, sit, or walk for extended periods
  • Ability to lift up to 10 pounds
  • Commitment to uphold company policies and professionalism
  • Willingness to perform reasonable job duties as requested

Job Qualifications

  • High school diploma or GED equivalent
  • No related work experience required
  • No supervisory experience needed
  • Ability to communicate effectively with guests
  • Strong interpersonal and customer service skills
  • Ability to stand, sit, or walk for extended periods
  • Capacity to lift, push, pull, or carry objects weighing up to 10 pounds

Job Duties

  • Provide guests with a smooth check-in and check-out experience
  • Deliver a wide range of guest services throughout the stay
  • Address guest requests promptly and efficiently
  • Complete necessary operational reports and documentation
  • Share local area highlights and information to enhance guest experience
  • Maintain a professional appearance and uphold hotel policies
  • Assist with physical tasks such as moving or placing objects up to 10 pounds

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Job Qualifications

Experience

No experience required

Job Location

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