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Guest Experience Expert

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Training and development programs
Career advancement opportunities

Job Description

The Philadelphia Airport Marriott is a renowned hospitality establishment located at 1 Arrivals Road Terminal B in Philadelphia, Pennsylvania. As part of the large portfolio of Marriott International hotels, it operates in one of the busiest transportation hubs in the United States, serving both leisure and business travelers. Marriott International is well known globally for its commitment to exceptional guest service, innovation in hospitality, and creating memorable experiences for every visitor. The Philadelphia Airport Marriott stands out by combining comfort, convenience, and a notably high level of personalized service to enhance travelers' stays at the airport vicinity.

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Job Requirements

  • high school diploma or equivalent
  • ability to perform physical tasks including standing, walking, and lifting objects up to 10 pounds
  • willingness to work full-time on-site
  • adherence to company policies and procedures
  • commitment to maintaining confidentiality
  • ability to work in a diverse and inclusive environment

Job Qualifications

  • high school diploma or equivalent general education development (ged)
  • no prior related work experience required
  • no supervisory experience required
  • strong communication skills
  • ability to stand and walk for extended periods
  • customer-service oriented mindset
  • professionalism in appearance and communication

Job Duties

  • ensure smooth and timely guest check-in and check-out
  • provide a wide range of guest services to guide and enhance the guest stay
  • respond promptly to guest requests and resolve issues
  • complete operational reports and document guest interactions
  • inform guests about local events and attractions
  • maintain a safe and professional working environment
  • perform light physical tasks such as moving objects up to 10 pounds without assistance

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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