Marriott International, Inc logo

Guest Experience Expert

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $28.65
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Commission eligibility

Job Description

JW Marriott Newport Beach is a prestigious luxury resort located in the heart of Newport Beach, California, known for its exceptional service and commitment to providing guests with an unforgettable experience. As part of Marriott International's luxury portfolio, JW Marriott prides itself on creating a welcoming and inclusive environment where associates are valued and supported. With more than 100 properties worldwide, JW Marriott offers a workplace culture that fosters growth, development, and community among its diverse team of hospitality professionals.

The Front Desk Agent position at JW Marriott Newport Beach is a full-time, non-management role that plays a ... Show More

Job Requirements

  • high school diploma or G.E.D. equivalent
  • no prior related work experience required
  • no supervisory experience required
  • ability to stand, sit, or walk for extended periods
  • capability to move, lift, carry, push, pull objects up to 10 pounds without assistance
  • commitment to uphold company policies and maintain confidentiality
  • professional personal appearance and communication skills

Job Qualifications

  • high school diploma or G.E.D. equivalent
  • excellent customer service skills
  • ability to communicate clearly and professionally
  • comfortable working on your feet for extended periods
  • willingness to learn and adapt in a fast-paced environment
  • familiarity with front desk operations preferred but not required

Job Duties

  • greet and welcome guests upon arrival
  • process guest check-ins and check-outs efficiently
  • respond promptly to guest inquiries and requests
  • provide information about the hotel facilities and local attractions
  • manage guest transactions accurately and securely
  • maintain a clean and organized front desk area
  • adhere to Marriott's policies and quality standards

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location