AccorHotel

Guest Experience Curator(Butler)

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $36.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
uniform provided

Job Description

The FAENA Movement embodies a vibrant culture, rich art scenes, and a close-knit community that emphasizes genuine connections and luxurious experiences. Rooted in the warmth and tradition of the southern regions, the FAENA Culture harmoniously blends authentic and attentive hospitality with the world’s finest amenities to create an unrivaled guest experience. With establishments in Buenos Aires and Miami Beach already setting standards for excellence, FAENA’s expansion to New York City marks another significant milestone. This newest location at 500 West 18th Street, overlooking the iconic High Line, is housed in a spectacular building designed by the renowned Bjarke Ingels Group.... Show More

Job Requirements

  • High school diploma or equivalent
  • minimum of 2 years related experience
  • luxury experience required
  • excellent communication skills
  • strong interpersonal skills
  • proficient problem-solving abilities
  • organizational and management skills
  • ability to multitask effectively
  • basic knowledge of Microsoft Office
  • flexibility and adaptability in work schedule
  • discretion and meticulous attention to detail
  • ability to lift up to 25 pounds
  • ability to stand and walk for extended periods
  • availability to work nights, weekends and holidays
  • CPR and First Aid certification
  • ability to work safely in varied environments

Job Qualifications

  • High school diploma or equivalent
  • at least 2 years related experience
  • luxury experience required
  • excellent communication skills
  • interpersonal skills
  • problem solving skills
  • organizational and management skills
  • ability to multitask
  • basic computer operations knowledge including Microsoft Office
  • flexible, adaptable and discreet
  • meticulous attention to detail

Job Duties

  • Maintains complete knowledge of and complies with all departmental policies, service procedures and standards
  • maintains complete knowledge of correct maintenance and use of equipment
  • resolves guest complaints, ensuring guest satisfaction
  • monitors and maintains cleanliness, sanitation and organization of assigned work areas
  • acts as the final gatekeeper of room preparedness and fulfillment of guest requests/preference items
  • facilitates garment pressing, shoeshine services and assists with daily room maintenance
  • meets arriving guests promptly and offers detailed room orientation
  • coordinates room service with in-room dining and assists in preparing the room for a meal
  • maintains butler pantry and keeps inventory of all items
  • coordinates guest requests with Guest Experience Manager and Concierge team
  • performs all duties with professionalism and a pleasant demeanor

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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