AccorHotel

Guest Experience Curator(Butler)

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $36.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
wellness programs

Job Description

The FAENA Movement is a unique cultural phenomenon that seamlessly integrates art, community, and hospitality to create unforgettable experiences for its guests. Renowned for its authentic hospitality, the FAENA Culture is deeply rooted in the warmth and traditions of the South, offering the world’s finest amenities combined with an unparalleled level of service. With a presence already established in iconic locations such as Buenos Aires and Miami Beach, the FAENA Movement continues to expand its reach and influence in the luxury hospitality industry.

The New York branch of the FAENA Movement will be located at 500 West 18th Street, ov... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum of 2 years related experience in luxury hospitality
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office suite
  • Strong organizational and multitasking skills
  • Ability to maintain discretion and confidentiality
  • Physical ability to lift up to 25 pounds and stand for extended periods
  • Willingness to work nights, weekends and holidays
  • CPR and First Aid certification

Job Qualifications

  • High school diploma or equivalent
  • At least 2 years related experience
  • Luxury experience required
  • Excellent communication skills
  • Strong interpersonal skills
  • Problem solving abilities
  • Organizational and management skills
  • Ability to multitask
  • Basic computer skills including Microsoft Office
  • Flexible, adaptable and discreet
  • Meticulous attention to detail

Job Duties

  • Maintains complete knowledge of and complies with all departmental policies, service procedures and standards
  • Maintains knowledge of correct maintenance and use of equipment and uses equipment only as intended
  • Resolves guest complaints, ensuring guest satisfaction
  • Monitors and maintains cleanliness, sanitation and organization of assigned work areas
  • Acts as the main point of contact for guests staying in the signature suites
  • Coordinates with housekeeping to ensure guestrooms and suites are cleaned and maintained to the highest standard
  • Meets arriving guests at the guestroom doorstep and offers detailed room orientation and complimentary services
  • Coordinates room service and maintains butler pantry inventory
  • Assists with departure plans and guests upon departure
  • Performs all duties with professionalism and a pleasant demeanor

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location