Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.53 - $27.79
Work Schedule
Weekend Shifts
Benefits
Paid Time Off
Employee Discounts
Professional development opportunities
Workplace flexibility
Health Insurance
retirement plans
Job Description
Wente Family Estates (WFE) is a prestigious winery renowned for its commitment to quality wine production and exceptional customer experiences. With a rich heritage dating back to the late 19th century, Wente Family Estates has shaped itself as a leader in the California wine industry by emphasizing sustainability, innovation, and community engagement. The company focuses on environmental stewardship, economic efficiency, and social responsibility, making it a desirable workplace for individuals passionate about maintaining the balance between cultural legacy and modern excellence.
The Guest Experience Coordinator plays a pivotal role in enhancing the experiences of all visitors and club mem... Show More
The Guest Experience Coordinator plays a pivotal role in enhancing the experiences of all visitors and club mem... Show More
Job Requirements
- Able to work up to 24 hours per week including weekends and some holidays
- Must be detail-oriented and a strong team player
- Excellent customer service and communication skills
- Able to manage multiple email accounts and filter data sets
- Ability to work in a clean, well-lit office environment
- Willingness to uphold company sustainability values
- Must have hearing sufficient to understand conversations both in person and on the telephone
Job Qualifications
- 1-3 years of experience in retail or hospitality preferred
- Strong proficiency with Microsoft Outlook, Excel, and Word
- Passion and excellence with attention to detail and customer service
- Excitement and interest in the wine industry
- Comfortable learning new technology
- Professional demeanor with a positive, enthusiastic and proactive attitude
- Ability to sit or stand for long periods
- Ability to lift the equivalent of one case of wine or promotional materials
- Must be 21 years or older
Job Duties
- Provides exceptional customer service to all guests
- Supports concierge service and assists guests with booking reservations, wine orders, and adding on to their experiences
- Responds to guest inquiries, account updates and cancellation requests
- Supports guest phone calls, emails, and additional communication methods
- Follows up with guests who have shipping exceptions to ensure delivery of wine orders
- Creates and maintains relationships with wine club members to build loyalty and engagement
- Checks database for missing or incorrect member information and contacts members to acquire correct information
- Updates club member information upon request
- Processes special orders and requests for wine club member quarterly shipments
- Works with the Wine Club Coordinator to support wine club initiatives
- Assists at club release events and other Wente events to support tasting room teams and engage with club members
- Supports on-property booking and planning of experiences and itineraries for industry, sales, and media guests
- Supports social response and service through third party digital properties and social media platforms
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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