Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Flexible Schedule
employee discount
Professional development opportunities
Paid Time Off
employee wellness program
team events
Job Description
Wente Vineyards Estates (WFE) is a renowned wine company specializing in premium wine production and exceptional guest experiences. Situated at the heart of California's picturesque wine country, Wente is steeped in tradition and dedicated to sustainability, excellence, and genuine customer engagement. Known for its family-owned heritage and innovative winemaking techniques, Wente Vineyards offers a diverse portfolio of wines that are celebrated globally. The company places great emphasis on sustainability practices that align environmental care with economic and social responsibility. Wente’s commitment to these values helps foster a culture of respect and integrity among its employees and customers alike.
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Job Requirements
- Able to work up to 24 hours per week including weekends and some holidays
- Able to sit or stand for potentially long periods during workday
- Strong verbal and written communication skills
- Manual dexterity
- Hearing sufficient to understand conversations in person and on telephone
Job Qualifications
- 1-3 years of experience in retail or hospitality preferred
- Passion and excellence with attention to detail and customer service
- Excitement and interest in the wine industry
- Strong proficiency with Microsoft Outlook, Excel, and Word
- Comfortable with learning new technology
- Professional demeanor with a positive, enthusiastic and proactive attitude
- Able to lift the equivalent of one case of wine or promotional materials
- Must be 21 years or older
Job Duties
- Provide exceptional customer service to all guests
- Support concierge service and assist guests with booking reservations, wine orders, and adding on to their experiences
- Respond to guest inquiries, account updates and cancellation requests
- Support guest phone calls, emails, and additional communication methods as they are enabled
- Follow up with guests who have shipping exceptions to ensure delivery of wine orders
- Create and maintain relationships with members to build loyalty and client engagement
- Update club member information upon request
- Process special orders and requests for Wine Club member quarterly shipments
- Work with Wine Club Coordinator to support Wine Club initiatives
- Assist at club release events and other Wente events to support tasting room teams and engage with club members
- Support on-property booking and planning of experiences and itineraries for industry, sales, and media guests
- Support social response and service through third party digital properties and social media platforms
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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